Holly E. Sullivan Email & Phone Number

Warren, New Jersey, US

London, England, GB

• Examines applications, policies, invoices and renewal sheets then acts accordingly within appetite.
• Manages underwriters outlook inboxes while logging new submissions on internal system.
• Corresponds with brokers via telecommunications including live chatting services and outlook.
• Issues endorsements according to underwriter or broker’s needs.
• Assists with employee onboarding, training. Coordinates and organizes company events.
• Recuperated outstanding payments and subjectivities according to policy.

Scottsdale, AZ, US

• Increased sales by selling memberships, gift cards, and products to new guests and members.
• Proactively called members and non-members to schedule future appointments and sell product promotions.
• Communicates over the phone and in person to ensure customer service’s needs, as in answering wellness questions.

Pembroke, Bermuda, BM

• Manages account transfer process and confirms all assets are received upon completion.
• Files applications, finance notices, polices, and renewals accordingly within underwriter’s or broker’s needs.
• Pulls and edits claims, solicitations, loss-runs, and broker contacts in multiple software engines accurately.
• Works directly with outsourcing and team members to develop improvement in submissions work.
• Contributed to team success in a fast paced environment while frequently taking on additional responsibilities.

St. Louis, MO, US

• Demonstrates exceptional customer service skills through relationship building best practices.
• Achieved and maintained individual as well as branch sales goals.
• Responds to time sensitive reservations in a quick, efficient manner.
• Promoted to largest retail branch in area (EWR) 3rd month of employment.

Springfield, New Jersey, US

• Shadowed five different Case Managers with unique cases and different methodology
• Attended/Participated in Case Manager meetings with head of Social Club House
• Assisted in ‘one-on-one’ meetings with clients to assess safety, coping, and wellbeing in placements
• Adopted a Case Managers ‘home group’ and ‘wrap up’ program while getting to know more about the clients
• Collaborated with Case Managers with writing clients progress reports and outreach protocol

• Led and managed a group of kindergarten- fifth grade students
• Created new pieces of art through clay, glass fusing, and mosaic tiling, instructed the students through it all
• Communicated with boss, students, and parents about events and planning throughout the year
• Promoted with great communication skills, always answering emails and answering the phone.

Seattle, WA, US

• Responsible with money handling and customer satisfaction
• Communicates with manager and baristas so team can create an open environment
• Maintains a calm attitude during periods of high volume to set a positive attitude
• Trained new hires on how to provide strong customer service by teaching them barista basics