Holly Hamilton Email and Phone Number
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Holly Hamilton personal email
Customer centric global business leader with strong track record of driving business growth and servicing and digital transformation. Experience within financial, travel and aviation. Known for developing strategies and cutting through complexity and leveraging data analytics. Experience in servicing design, customer servicing, developing digital products, change integration and process transformation.Authentic and empathetic leadership style with experience leading diverse and global teams. Specialties- Global colleague leadership and engagement - Strong relationship management- Applied analytics - Digital engagement & value proposition - Servicing strategy design and process transformation using lean six sigma principles- Call Centre Process Management Optimisation
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Vice PresidentAmerican Express Jun 2023 - PresentNew York, Ny, UsLeading 600+ professionals to deliver exceptional frontline customer experience for the travel and lifestyle needs of our premium Cardmembers
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Director Platinum Travel & Lifestyle Services - UkAmerican Express Apr 2022 - Jun 2023New York, Ny, Us- Responsible for the operation of our premium platinum travel and lifestyle & products and servicing strategy- Leading multi channel and travel and concierge servicing hub of 250+ colleagues
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Director Global Design Engineering Travel & Lifestyle ServicesAmerican Express May 2014 - Apr 2022New York, Ny, Us
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Director - Service Engineering And TransformationAmerican Express Mar 2013 - May 2014New York, Ny, UsLeader of re-engineering project team focused on global inbound channel process and configuration within a global team;- coaching, developing and mentoring Lean Six Sigma project management- managing business partner relationships to drive change to improve customer experience- Identifying process improvement opportunities through lean six sigma disciplines and voice of customer analytics- Strong alignment with call centre management planning principles to achieve re-engineering- Driving results and project implementation with strong international stakeholder management
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Manager - Service Transformation & EngineeringAmerican Express Apr 2011 - Mar 2013New York, Ny, UsLeader of re-engineering project team focused on international inbound channel process and configuration projects. - Identifying process improvement and configuration opportunities through lean six sigma disciplines- Focus on voice of customer analytics as key measurement principle- Driving results and project implementation with strong international stakeholder management- Relationship lead to key european markets to drive significant and tangible operational change
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Development & ImplementationEasyjet Jun 2008 - Apr 2011London Luton Airport, GbAirline ground operations development and strategic project management in the world’s leading low cost carrier. The scope of work covered creation and implementation of commitments in the company’s 5 year strategic plan: low cost model design; enhanced customer proposition; end to end process improvement and regulatory compliance. Lead projects focused on transforming the airport experience by introducing new products, developing check-in strategy and manpower planning efficiency. Led a large scale program focused on development and enhancement of operations at large scale UK airport. Also responsible for the start up of new airports and operational management of airports across the airline network. -
Solutions Delivery ManagerBaa 2006 - 2008Hounslow, England, GbLeading and delivering solution projects utilising Lean Sigma principles processes, under the new ownership of Ferrovial, in order to achieve business goals and targets.• Integrated process of key Capital Infrastructure Projects into the operation, especially the “Putting Passenger First” Programme. • Worked across BAA airports as Gatwick representative on the security standardisation programme which involved implementing new security technology• Produced business cases for airport improvement projects and managed delivery of agreed business benefits• Involved all stakeholders customers to ensure rigorous problem definition, a robust risk register, and ownership of solutions and mitigating actions -
Iqpc Exchange - Project And Sales ManagerIqpc Sep 2004 - Oct 2006New York, Ny, Us -
Marketing Support ManagerCatepillar Zeppelin Jun 2002 - Jun 2003
Holly Hamilton Skills
Holly Hamilton Education Details
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Fachhochschule WiesbadenInternational Business -
Sheffield Hallam UniversityInternational Management With German
Frequently Asked Questions about Holly Hamilton
What company does Holly Hamilton work for?
Holly Hamilton works for American Express
What is Holly Hamilton's role at the current company?
Holly Hamilton's current role is Vice President Travel & Lifestyle Services Operations - UK.
What is Holly Hamilton's email address?
Holly Hamilton's email address is ho****@****o.co.uk
What schools did Holly Hamilton attend?
Holly Hamilton attended Fachhochschule Wiesbaden, Sheffield Hallam University.
What are some of Holly Hamilton's interests?
Holly Hamilton has interest in Swimming, Skiing, Triathlon.
What skills is Holly Hamilton known for?
Holly Hamilton has skills like Stakeholder Management, Process Improvement, Change Management, Project Management, Six Sigma, Strategy, Airlines, Lean Six Sigma, Customer Experience.
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