Holly Harrelson Email and Phone Number

Create standard process for responding to customers order inquiries to include automated cans used. Update website base on customer feedback from orders. Respond to customers for orders, payments, credits, and returns. Direct customer for website information using email and click to chat through Zendesk, Word Press, and Ship Station. Package and ship orders for wholesale accounts.Track inventory and update on website.https://www.browtricksproducts.comhttps://www.facebook.com/browtricks

DID2 Boise

Freshman classroom educator, developing new classroom curriculum, following guidelines to meet both state and NACCAS requirements| ensuring students meet and exceed state requirements| preparing students for state testing requirements

Executed trade show events to promote company, including setting up, social media, and scheduling staff for events, transporting required event products and materials to and from eventsHanded out samples, educated customers of different products, tracked intercepts and reported back to company, sold products onsite to customersAssisted with sales support for retail store when needed using point of sale software, tracked inventory, cleaned store, answered customer questions about products and recommended the best products for their needs, taking payments including cash, checks, and credit cardsUnpacked products from shipments, stocked shelves, labeled merchandise, organized store front and back store inventory and marketing materials

Expert in principle and processes for providing customer and personal service, including needs assessment, meeting quality standards for services, and evaluating customer sanctificationAbility to interview customers for information to determine what actions are needed to make appointments for appropriate services over the phone, in person, and emailManage and coordinate multiple schedules and appointments to suit the needs of customers and business operationsMaintain current customer relations to keep current accounts as well as grown new businessManage and track expenses, place orders with outside vendors for product supplies for business use and retail useMaintain accurate records for customers appointments to include service history, product purchases, details for each visitAttend ongoing training to expand and grow knowledge of current trends and products

Cosmetology and Barbering Educator

Assisted Customers over email, click-to-chat, and phoneAssisted customers with creating online accounts to place orders over the phone or online Recommended products based on customer needs as well as gave product reassurance Input orders for customers over the phone and through emailMade order adjustments on discounts, refunds, and returnsTracked customers orders through various carriers to include Fed Ex, UPS, USPS, and various other carriers both domestic and internationally Processed customer claims and returns, informed customers of company policy on returning items and how to send items back Guided customers through the website for account set up, product information, and how to connect accounts with other social media platforms such as FacebookReceived 100% Quality Assurance score for customer contactsUsed various operating systems to check warehouse inventory levelsWorked with Avaya phone systems for customer contactUse multiple operating systems to resolve customers concerns *Delivered information to peers for additional continued training to include building rapport with other departments in company

Took incoming calls for billing department to resolve billing issues including setting up payment arrangements, taking payments over the phone, guiding customers to the website where they can make electronic payments, and making account adjustmentsSetting up new customer accounts for services including Internet, home phone, Direct TV, Prism TV, and Verizon WirelessAssist customers with reducing monthly bills by up-selling, cross selling, and recommending services to meet both current and new customers’ needsComplied with company standards for meeting monthly targets and goals for sales matrixWorked additional overtime as needed to meet company’s needsCreated a positive work environment with peers in a high stress environmentProcessed and input work orders for new services and repairs

Planned and organized events for employee recognition awards Arranged various meetings for executive and management training Coordinated travel arrangements for multiple staff member including the executives Working one on one at the executive level to handle various tasks to anticipate needs and act accordingManaged external contracts for company wide and assist with updating office documents for various contract filesAssist Executive with various projects in gathering information from outside agencies to ensure quality and costs of items are kept at a minimum.Acted as the Executives' representative and ambassador to outside agencies and constitutes as directedAssist Executives and Management with preparation of presentation materials for meetingsPerform routine quality checks for customers and then following through with constructive feed back to the appropriate levelSupport Company Wide to ensure the small "details" and follow-ups were not missed to ensure excellent customer support was given both to internal customers and external customers

Take products and samples to various events to promote productsSet up and break down display tableInventory samples and track interceptsReport findings to Supervisor of consumer feed backEducate consumers of product and inform them of various locations it is located Pass out and samples of product at the events as well as different location in "gorilla sampling"

Assisted in the smooth transition of over 3,000 written patient records to updated electronic records in order to comply with state and federal health care regulationsProcessed intake forms for new customers, including drivers licenses, insurance coverage verification, and employment verificationComply with HIPPA regulationsAnswer phone, schedule patient appointments, call customers to verify upcoming appointmentsSet up social media platform for office and update weeklyInform patients of services needed and costs, process payments for services including cash, check, credit card, and trades, and record payments in computer data base, hard copy books, and patient files, for business book keeping Open daily mail and sort/deliver to appropriate departmentsMake weekly bank deposits Send out new customer welcome letters and mail out quarterly cards for patients not seen in a whileClean and set up treatment rooms for patients, assist patients to the pre-treatment tablesClean and maintain office and patient area

Lift up to 75 lbs without assistance using proper techniquesInterpret various package labels and sort them according Identify packages and put in appropriate location for distribution of driversWorking in a fast past enviroment to maintain and exceed daily goals and quotasWorking after hours as needed Active team player

Managed and updated training records in accordance to state regulationsManaged and coordinated daily operations for 35 students to provide adequate coverage for services rendered to meet state requirementsAssessed the needs of what students were asking for and presented them to appropriate channels to implement new changes Created and planned lessons for additional training for students based on what they were asking for including cutting classes with a video series, advanced color placement, advanced facial, and shaving classesAssisted with the implementation for the college receive federal certifications Educated with principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effectsDesigned, planned, organized and directed orientation and training for employeesDirectly supervised 6 students through six month stylist course with 100 percent completion Instructed students on a daily basis in classroom environment and lab while working on mannequin heads and live models, and gave feedback to students to improve as well as give praise to ensure they would meet state and school requirementsConducted interviews with students to prepare them for employment, and reviewed applications and resumes to recruit the best candidate, along with give needed feedback for improvement

Created and maintained team members’ personnel files including training records, awards, hours for ceremonies, and contact information for 56-man team.Trained new members for events Coordinated members for various ceremony events including but not limited to weddings, funerals, hail and fail wells, command change, and new building eventsPerformed as a ceremonial guardsman as various eventsReceived Airman of the Quarter for outstanding performance

Managed and communicated with people outside the organization, representing the organization to customers, or the public, in person, writing, by telephone, or e-mailProven ability to work under pressure with multiple deadlines and projects while promoting a positive work and team environmentManaged and coordinated daily flight schedule for daily operations with direct team members and joint team members of other military branches for over 4,000 flight missions, including logistics of transporting team members to offsite locations using government transportationActed as liaison with Japanese Air Force to coordinate daily use of equipment for flight operations to meet the needs of the military Managed and delivered weekly-continued training in accordance with military standards to meet the needs of the company using PowerPoint presentations in person, and emails blastsUpdated and maintained training records in accordance to military regulationsAttended weekly meeting with multiple organizations to ensure company could meet the needs of the training and real world requirements and operations for various aircraft Worked one on one daily with senior ranking members to dispatch and monitor GPS coordinates for real time operations of flightsCoordinated outside events to promote team building activities including direct team members, family events, and Japanese Air Force Received early promotion by six months based on performance at the company and outside the companyActed as security officer for company, attended daily briefings for real time threats against national security and delivered information to company Received various awards to include Airman of the Quarter Assigned as supervisor during training for 20 members Assigned to represent company at various events