Holly Henaghan Email & Phone Number

Berlin, DE

Berlin, Germany

London Area, United Kingdom

• Supervised & supported a remote team of web developers. Improved & automated team processes to optimise productivity.
• Streamlined team workflows in Zendesk by building a custom app, automating tasks & increasing overall efficiency.
• Extensively tested & rolled out product update to 3000+ clients, working closely with engineering & client-facing teams.
• Completely revamped the Operations team Notion, ensuring documentation was complete & easily accessible.
• … Show more Supervised & supported a remote team of web developers. Improved & automated team processes to optimise productivity.
• Created Salesforce flows using conditional logic to map-out team processes & assist in training new staff.

• Responsible for activating the Flipdish web product and providing Tier-2 technical support to clients & the wider org.
• Activated new clients by purchasing domains, configuring DNS records & embedding onto clients’ existing websites.
• Web customisations using HTML & CSS.
• Built an automation using external & internal APIs to check domain renewals, reducing manual effort by 80%.
• Created ‘cheat sheets’ for Sales teams to explain technical jargon in simpler terms.

Hong Kong

• Management of the business operations for a food & beverage retail company. Successfully transitioned business during a company rebrand and change of ownership.
• Renegotiated supplier contracts & shop leases to more favourable terms.
• Implemented new business procedures to increase revenue & reduce product waste.
• Compiled all legal & financial documentation for change of business ownership.
• Acted as the point of escalation for customer support issues.
• … Show more Management of the business operations for a food & beverage retail company. Successfully transitioned business during a company rebrand and change of ownership.

Auckland, New Zealand

• Rollout of a multi-million dollar security infrastructure project. Inherited the project with a 6+ month setback and was able to complete the project on-time & in-budget.
• Upgrade of multiple acute healthcare units, ensuring uninterrupted services and minimal risk.
• Established vendor KPIs to ensure consistent delivery and progress.
• Facilitated workshops, staff training & documentation for new security features.
• Gathered requirements with senior staff to… Show more Rollout of a multi-million dollar security infrastructure project. Inherited the project with a 6+ month setback and was able to complete the project on-time &.
• Gathered requirements with senior staff to identify high-priority issues, then allocated project resources accordingly.

Auckland, New Zealand

• Updating project documentation, oversight of project invoicing & accounts, scheduling meetings & follow-ups.
• Ensuring project documentation is maintained appropriately; such as action logs & risks and issues register
• Managing accounts payable process; reviewing quotes, raising purchase orders and processing invoices
• Scheduling project meetings and preparing the necessary documents
• Documenting and follow-up on important actions and decisions from meetings
• Providing… Show more Updating project documentation, oversight of project invoicing & accounts, scheduling meetings & follow-ups.

London, United Kingdom

Working on the switchboard, managing the generic email address and general administrative duties.

Cape Town Area, South Africa

• Overseeing stands, staff and inventory during promotional events.
• Promoting sales for recently released products
• Management of product stand, inventory and staff throughout campaigns
• Providing existing customers with technical support and troubleshooting
• Administrative tasks as part of events management team

Bachelor Of Social Science, Psychology & History, 2:1

Full Stack Web Development