Holly Jacobs, Ma, Lpc
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Holly Jacobs, Ma, Lpc Email & Phone Number

Director of Call Center Operations and Process Improvement at Centene Corporation
Location: Chesterfield, Missouri, United States 11 work roles 2 schools
2 work emails found @centene.com 1 phone found area 117 LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 1 phone

Work email h****@centene.com
Direct phone (117) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Centene Corporation
Role
Director of Call Center Operations and Process Improvement
Location
Chesterfield, Missouri, United States
Company size
33823 employees

Who is Holly Jacobs, Ma, Lpc? Overview

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Quick answer

Holly Jacobs, Ma, Lpc is listed as Director of Call Center Operations and Process Improvement at Centene Corporation, a with 33823 employees, based in Chesterfield, Missouri, United States. AeroLeads shows a work email signal at centene.com, phone signal with area code 117, and a matched LinkedIn profile for Holly Jacobs, Ma, Lpc.

Holly Jacobs, Ma, Lpc previously worked as Director of Call Center Operations/Process Improvement at Centene Corporation and Sr. Manager - Service Delivery- Medicare at Centene Corporation. Holly Jacobs, Ma, Lpc holds Bachelor Of Arts (B.A.), Health Management from Lindenwood University.

Company email context

Email format at Centene Corporation

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*@centene.com
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AeroLeads found 2 current-domain work email signals for Holly Jacobs, Ma, Lpc. Compare company email patterns before reaching out.

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Profile bio

About Holly Jacobs, Ma, Lpc

Managed Care Professional with demonstrated record of success in Call Center and Customer Service Operations. Proven ability in building and growing new implementations, by establishing internal measures and metrics to govern and monitor performance to successful goal. Proven ability in constructing and managing highly effective teams through commitment to professional development and performance management. Proven ability to proactively identify trends or key initiatives that can enhance or present challenge to the success of the business. Behavioral Health Professional with proven ability in group counseling, individual counseling, life coaching and community action. Industry Experience includes: Managed Care/Call Center Industry Experience: CMS - Avaya (Call Management System), Amysis (Claims processing and documentation), Uptivity/Witness/Nice - (Call Monitoring Systems), Emo Med (Mo Health Net Eligibility), CRM (Customer Relationship Management), IEX - Scheduling System, Microsoft Applications: Excel, Microsoft Office, Word, Power Point, ADP (Payroll), Language - Interpreter Services, CMS Medicaid Guidelines, Vendor Management, etc.Behavioral Health/Professional Counseling Experience includes: Individual Counseling, Group Counseling, 12 Step Programs, Life Coaching, Suicide Prevention, Domestic Violence SupportSpecialties: Managed Care/Call Center Operations: Medicaid, Client Account Management, Team Development, Diversity, Employee Engagement, Escalation Resolution, Coaching.Behavioral Health: Individual/Group Counseling for Women and Teens, Christian Counseling

Listed skills include Medicaid, Leadership, Coaching, Team Building, and 27 others.

Current workplace

Holly Jacobs, Ma, Lpc's current company

Company context helps verify the profile and gives searchers a useful next step.

Centene Corporation
Centene Corporation
Director of Call Center Operations and Process Improvement
Chesterfield, MO, US
Website
centene.com
Employees
33823
AeroLeads page
Company profile
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11 roles · 29 years

Holly Jacobs, Ma, Lpc work experience

A career timeline built from the work history available for this profile.

Director Of Call Center Operations And Process Improvement

Centene Corporation

Chesterfield, Mo, Us

Director Of Call Center Operations/Process Improvement

Current
Centene Corporation

Saint Louis, Mo, Us

Aug 2022 - Present

Sr. Manager - Service Delivery- Medicare

Centene Corporation

Saint Louis, Mo, Us

Apr 2017 - Aug 2022

Director, Customer Service

Centene Corporation

Saint Louis, Mo, Us

Home State Health - Complete responsibility of Customer Service and Call Center Operations of Member and Provider Services and Member Experience in a Managed Care environment supporting the Medicaid population. Ensure adherence to State of Missouri contractual requirements while monitoring daily call volume within tthe Customer Service/Call Center and Member Experience departments ensuring all metrics are met on a daily, monthly and quarterly basis. Perform all responsibilities relating to Employee Relations/HR, departmental Process Improvement, Member and Provider Satisfaction,, Language Services, etc.

May 2012 - Apr 2017

Professional Counselor

Twin Rivers Counseling Center

Providing Counseling services for Individual, Family, couples and Groups. Primarily utilizing person-centered and solution focused approaches, respecting the individual needs of the client; not excluding other therapy/counseling modes as needed per the client.

May 2016 - 2021

Crisis Support - Telephonic

Life Crisis Services - Provident Counseling (Internship

Handled inbound National Hotline calls - triaged for suicide prevention, domestic violence, child abuse and other varied crisis situations to deescalate the caller as needed and make appropriate determination for escalation, dispatched emergency services as needed to ensure the safety of the caller and community, and provided appropriate referrals of services within the caller's locale to provide social support as needed. Ensured complete and accurate documentation of all calls.

2014 - 2015 ~1 yr

Case Manager - Telephonic

Life Crisis Services

Efficiently managed assigned caseload within set timeframes ensuring weekly outreach and follow up with clients were completed. Assisted clients in goal setting, monitored progress, reinforced successes and gently provided accountability of follow through on action plans. Utilized Brief - Solution Focused techniques and ensured completed and accurate documentation of all calls.

2014 - 2015 ~1 yr

Customer Service Manager, Fraud & Compliance

Western Union Financial Services
2006 - 2008 ~2 yrs

Operations Manager, Starbucks Project

Convergys Corporation
2004 - 2006 ~2 yrs

Unit/Operations Manager, Bank Of America Project

Teletech Holdings
1998 - 2003 ~5 yrs
Team & coworkers

Colleagues at Centene Corporation

Other employees you can reach at centene.com. View company contacts for 33823 employees →

KH Kaitroy Hubbard Kaitroy Hubbard Colleague at Centene CorporationBelleville, Illinois, United States View → AP Angela Pfister Angela Pfister Colleague at Centene CorporationArnold, Missouri, United States View → CB Cordell Baugh-Samuels Mrc, Crc Cordell Baugh-Samuels Mrc, Crc Colleague at Centene CorporationUnited States View → JF Jackie F. Jackie F. Colleague at Centene CorporationUnited States View → BZ Briana Zepeda, Mba Briana Zepeda, Mba Colleague at Centene CorporationEl Paso Metropolitan Area, United States View → SS Sheron Sanders Sheron Sanders Colleague at Centene CorporationOrlando, Florida, United States View → NR Nadya Roman Nadya Roman Colleague at Centene CorporationSt Petersburg, Florida, United States View → GC Georgia Counsel Georgia Counsel Colleague at Centene CorporationTampa, Florida, United States View → HM Hannah Macke Hannah Macke Colleague at Centene CorporationTampa, Florida, United States View → WR Will Rodriguez Will Rodriguez Colleague at Centene CorporationPflugerville, Texas, United States View →
2 education records

Holly Jacobs, Ma, Lpc education

Bachelor Of Arts (B.A.), Health Management

Lindenwood University

Master'S Degree, Professional Counseling

Lindenwood University
FAQ

Frequently asked questions about Holly Jacobs, Ma, Lpc

Quick answers generated from the profile data available on this page.

What company does Holly Jacobs, Ma, Lpc work for?

Holly Jacobs, Ma, Lpc works for Centene Corporation.

What is Holly Jacobs, Ma, Lpc's role at Centene Corporation?

Holly Jacobs, Ma, Lpc is listed as Director of Call Center Operations and Process Improvement at Centene Corporation.

What is Holly Jacobs, Ma, Lpc's email address?

AeroLeads has found 2 work email signals at @centene.com for Holly Jacobs, Ma, Lpc at Centene Corporation.

What is Holly Jacobs, Ma, Lpc's phone number?

AeroLeads has found 1 phone signal(s) with area code 117 for Holly Jacobs, Ma, Lpc at Centene Corporation.

Where is Holly Jacobs, Ma, Lpc based?

Holly Jacobs, Ma, Lpc is based in Chesterfield, Missouri, United States while working with Centene Corporation.

What companies has Holly Jacobs, Ma, Lpc worked for?

Holly Jacobs, Ma, Lpc has worked for Centene Corporation, Twin Rivers Counseling Center, Life Crisis Services - Provident Counseling (Internship, Life Crisis Services, and Magellan Behavioral Health.

Who are Holly Jacobs, Ma, Lpc's colleagues at Centene Corporation?

Holly Jacobs, Ma, Lpc's colleagues at Centene Corporation include Kaitroy Hubbard, Angela Pfister, Cordell Baugh-Samuels Mrc, Crc, Jackie F., and Briana Zepeda, Mba.

How can I contact Holly Jacobs, Ma, Lpc?

You can use AeroLeads to view verified contact signals for Holly Jacobs, Ma, Lpc at Centene Corporation, including work email, phone, and LinkedIn data when available.

What schools did Holly Jacobs, Ma, Lpc attend?

Holly Jacobs, Ma, Lpc holds Bachelor Of Arts (B.A.), Health Management from Lindenwood University.

What skills is Holly Jacobs, Ma, Lpc known for?

Holly Jacobs, Ma, Lpc is listed with skills including Medicaid, Leadership, Coaching, Team Building, Staff Development, Customer Experience, Customer Service, and Public Speaking.

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