Holly Johnson Email & Phone Number

Louisville, Kentucky, United States

This position is responsible for performing all operational and administrative functions in the office, making sure things run smoothly, and travel to support trade shows and expos.

Deliver solutions-driven customer service leveraging a natural ability to build rapport, assess needs, and determine best practices to solve problems and meet needs.Cheerfully answered phones and greeted customers and clients as a first point of contact.Combine comprehensive understanding of organizational policies and processes with detailed listening.

Louisville Metropolitan Area

Helped in the generation and development of new original content for a startup television program on BET through proper research on various social media platforms.Pitched show concepts and content with unique selling points and defining details in readiness for use on national television programs.Evaluated and checked researched content in collaboration.

Louisville, Kentucky

Evaluated all assigned files for discrepancies, typed and arranged all electronics on all files; update file liens by adding medical services found on electronic history or clients’ on-line terminal.Acted as a primary point of contact for all communications by providing quick response to all phone calls and inquiries and placing outbound phone calls to.

Louisville, Kentucky

Answered calls from the Service Center Automatic Call Distributor, documented all call details in call notes and followed pre-established scripts designed for the seamless obtainment of information related to recoverable cases.Initiated calls to members to identify potential subrogation opportunities and logged the details of all calls that generated a.

Louisville, Kentucky

Planned and implemented a new customer service department organizational structure in preparedness for staff.Answered phone calls and provided quick and professional response to all clients’ inquiries, concerns and issues courteously; computed sales prices, total purchases and processed payments.Identified the needs of customers simultaneously and tailored.

Louisville, Kentucky

Upsold B2B customers by proactively calling into the assigned customer base to increase the total sale and to introduce customers to options that better suit their needs.Conceptualized and implemented a consultative selling technique that provided purchase recommendations for clients, and qualified customer referrals to meet prospects’ business.