Holly Kay Lore Email and Phone Number

Responsible for management of a multiple location dental practice.• Successfully lead and motivated a team of 30+ dental and lab support staff to challenge their potential in order to achieve appropriate professional and business goals.• Led the practice to one of the highest rated dental organizations in the region with an average of 4.8/5 stars on Google• ​A/R, A/P, bank reconciliation, payroll, Reporting of monthly excel collection tracking sheets and closing books for weekly and monthly reporting. Researched and implemented all office liability plans and compliance.• Implementing and maintaining all physician insurance contracting.• Successfully grew the practice from $800 thousand to $4.5 million per year in an 15 year period with constant growth due to proven 96-98% collection ratio and the ability to successfully collect and appeal claims and patient account collections.• Responsible for asset management, equipment maintenance and all office related purchasing.• Lead the rebranding of Hitzel Dental to Champagne Dental• Lead the acquisition of Champagne Dental by The Guardian Dental Partners

• Responsible for organization, management, and compliance issues relating to all client, general business, and contract negotiations.• A/R, A/P, bank reconciliation, payroll, GL input, closing books for investor funding, weekly and monthly reporting, interface with CPA for quarter and year end reconciliation.• Responsible for all Human Resources issues, documentation, healthcare and insurance plans.• General day to day management of the office and employees.• Responsible for establishment and administration of company intranet sites.• Responsible for company asset management, maintenance, and enhancement.

• Reviewed the needs of medical/dental practices. Implemented new policies and procedures. Set up practice software. Provided Human Resources management: responsible for all aspects of employee hiring, management, and benefits.• Provided development and support for all business aspects of the medical/dental practice. Responsible for coordinating and facilitating patient care, advertising and marketing, and project management. Directed all financial, budgeting, operations, compliance and purchasing activities.• Responsible for all charge entry, collections and claims processing. Experience in Personal Injury and Work Compensation claims processing.• Experienced in dental CPT and ICD-9, as well as medical CPT and ICD-9 coding. Brought existing past A/R current, managed and implemented monthly spreadsheets for both existing and new business.• Responsible for all insurance claims follow-up, referrals, investigation and monitoring. Liaised between carriers and the medical practices on re-negotiation of contractual agreements.• Conduct file reviews of medical claims and appropriate billing.• Ensured timely execution of all financial reporting, operating forecasts, banking, taxation, and legal aspects of the practice. Responsible for asset management including equipment maintenance and technological enhancements. Clients included: Westchase Primary Care, Tampa, FL​Bayway Medical Group, St. Petersburg, FL​Palm Harbor Westchase Medical Group, Palm Harbor, FL​Jaime Estrada D.D.S., Hudson FL​George Hitzel, D.D.S., Clearwater, FL​Timothy Doerner, D.D.S., Palm Harbor, FL

• Managed multiple physician practice. Responsible for management of 30+ staff members.• Responsible for coordinating and facilitating patient care, office administration, project management, staff hiring/training and supervision. Directed all financial, budgeting, operations, compliance and purchasing.• Responsible for all insurance claims processing, investigation and monitoring. Liaised between carriers and the dental practice on contractual agreements and claims processing.​• Ensured timely execution of all financial reporting, operating forecasts, advertising, banking, taxation, and legal aspects of the practice. Responsible for asset management, equipment maintenance and enhancement.• Monitored and approved expenditures, liaised with bankers, suppliers, accountants, the doctor and employees to maintain and enhance a good working relationships and morale.

• Assisted in the development and marketing of this start-up company.• Assisted in the portfolio management of clients.• Managed all aspects of A/P, A/R and Human Resource. Oversaw all project management employees.