Holly K. Email & Phone Number

Redwood City, California, Us

• SPARX Program (Jun 2021 – Nov 2024): Managed a bi-annual global sales engagement program to drive pipeline. Led a cross-functional team of 20+ stakeholders. Worked closely with the sales chief of staff on bi-annual program strategy. Created and maintained project documentation in Smartsheet to include project plans, timelines, and project team dashboards. Planned, scheduled and led project team calls. Drove strategy with analytics team to identify appropriate metrics for success and create tracking and reporting mechanisms. Reported on progress against goals. Identified and implemented efficiency improvements. Identified risks and mitigated independently or escalated when appropriate. Consulted with vendor and executive assistant to arrange prizes and prize selection site. Team engagement increased 200% during SPARX events. • GTM Insights & Analytics Intake Process (Mar 2023 – July 2023): Worked with the team to revamp their intake process for internal stakeholders utilizing Smartsheet. Set up automations for notifications, routing to specific team members based on request type, reminders for reviewing requests, rolling items to other sheets once reviewed, etc. Also created a tracking mechanism for existing projects in Smartsheet to reprioritize stakeholder requests to realign work with strategic goals and eliminate duplicate work.

Redwood City, California, Us

• Global Sales Time Spend Survey (Mar 2021 – May 2021): Collaborated with an external vendor to create and deliver a comprehensive sales time spend survey to 1,000+ sales professionals. Results were utilized to target internal opportunities to reduce sales drag. Achieved the highest response rate to date of 74%.

Redwood City, California, Us

• 5 years experience remote support. • Arrange domestic and international travel utilizing Egencia (air, hotel, car rentals, trains). • Plan and book complex travel agendas for meetings in multiple locations. • Process Visa applications as required. • Comprehensive calendar management including reminders, travel and meeting details, resolving conflicts, internal and external scheduling, confirming alternate attendees, etc.• Participate in weekly SVP leadership team calls.• Coordinate and attend 2-3 leadership meetings a year for up to 15 participants: team event, dinners, catering, agendas, calendar invites for external speakers, cleanup, building access, group hotel reservations/payment. • Primary administrative support for the Global Solution Architecture team of 150+ solution architects (Americas, Europe and Asia-Pacific): business cards, building access, meeting and event planning, application and HR issues, main POC for questions.• Maintain organizational charts and distribution lists and post to SharePoint. • Purchase order POC and preparer for team utilizing Oracle/COUPA. Arrange NDA execution, upload SaaS vendor contracts through Apttus and work with legal for contract reviews. Owner of team Purchase Card. • Manage quarterly team award process.• Project workstream lead for team’s Global Onboarding Program initiative with a team of 10. • Coordinated and attended offsite extended leadership meeting for 3 days for 30+ managers and guests. • Coordinated an Architect meeting for 50 for 3 days: food truck, catering and snack service, dinners, charity activity, meeting space and equipment, partner sponsorship payments, award ordering/shipping, hotel block reservations/payment, and team activity. • Led efforts to secure a language learning platform to include master contract coordination between regional legal teams, reviewing license terms, presenting full solution for approval, vendor demo and information session and communicating next steps.

Atlanta, Ga, Us

• Provided comprehensive administrative support to the Executive Vice President.• Primary contact for the Florida Division Executive Office.• Primary contact for the Florida Division for Arkadin audio, web, and video services.• Managed EVP’s calendar in Outlook.• Answered EVP’s phone lines.• Monitored and appropriately addressed items in the EVP’s email inbox and prepared follow-up items or brought items needing action to attention, as appropriate.• Made travel arrangements via Concur to include air, car, and hotel; performed flight check-in, printed boarding passes, and added travel details to calendar.• Created travel folders for each trip containing itineraries with detailed air, hotel and car reservation information; contact information; meeting schedule; driving directions; event details; scripts; meeting materials, etc.• Created and submitted EVP T&E reports and coded and submitted purchase card expenses.• Completed EVP timecard and approved EVP direct report timecards bi-weekly.• Coordinated meetings by reserving conference rooms, setting up technical equipment and conference calls, ordering lunches, requesting materials, etc.• Ensured appropriate materials were provided for appointments/meetings to include agendas, event forms, scripts, statistics, bios, etc. • Monitored and supported quarterly direct report performance evaluations.• Maintained confidentiality. • Ordered executive office supplies.• Provided technical support to EVP as needed with direction/assistance from IT Help Desk. • Worked as team with the SVP’s assistant and the Director of Board Operations and acted as back up for both individuals.• Coordinated all activities for the Division Board of Directors.

Tampa, Florida, Us

• Assisted seven executives and their direct reports with administrative duties of varying complexity.• Responsible for heavy calendar coordination and reconciling conflicts.• Tactfully handled phone inquires and customer complaints, routing callers to the appropriate party.• Created and submitted expense reports weekly through the company’s online submission system. • Coordinated group and individual travel to include airfare, cars, and hotels utilizing the company’s travel site, Egencia. • Responsible for general office duties to include filing, copying, faxing, opening and distributing mail, sending mail, and composing correspondence. • Frequently coordinated lunch and dinner deliveries for the executives and direct reports. • Completed special projects for the executive team as requested.

Long Beach, California, Us

• Assisted more than 20 engineers and environmental personnel, including the office director, multiple vice presidents and project managers with administrative duties of varying complexity.• Arranged travel to include airfare, car, area rentals for long-term assignments, and international travel.• Coordinates on-site meetings to include technology set-up, distribution of materials, and the purchase of necessary refreshments.• Team lead for company contact list compilation.• Trained new assistant to coordinate and compile requests for proposal (RFPs).• Assisted with compilation/coordination of RFPs: contacting subconsultants for information, formatting submittal documents, completing SF 330 forms, creating graphics, etc.• Prepared reports to include editing, formatting, printing, copying, scanning, and creating CDs and PDF files.• Compiled monthly solid waste department proposal and project financial projections utilizing Deltek Vision and Excel.• Completed vendor registrations.• Responsible for general office duties to include filing, copying, faxing, answering the main telephone and routing calls, opening and distributing mail, sending mail, and composing correspondence. • Provided creative assistance to include designing brochures and graphics for presentations and designing/editing the solid waste newsletter created in Constant Contact.• Coordinated trade show and conference attendance, to include preparing purchase orders for registration, requesting invoices, shipping booths, and promotional item ordering.• Attended weekly solid waste department meeting.• Researched various types of information such as regulation updates, professional materials to purchase, etc.

Lakeland, Florida, Us

• Assisted the marketing manager with the creation and/or proofreading of marketing materials: brochures, newsletter stories, service area qualifications, website text, etc.• Designed and compiled internal quarterly newsletter.• Maintained multiple staff resumes for more than 130 employees. • Created, edited, and organized project sheets.• Maintained project sheets and resumes on company website.• Established company-wide writing standards.• Tracked new technical personnel professional certifications and updated resumes.• Determined need for and queried project managers for testimonial statements and/or letters of recommendation to utilize in the RFPs and in other marketing materials.• Reviewed Requests for Proposal (RFPs) to determine agency submittal requirements while analyzing company competitive advantage to incorporate selling points into proposal material. Ensured that company and any subconsultants met agency insurance requirements.• Worked 45-50 hours a week as needed to consistently meet proposal deadlines.• Lead pre-proposal meetings with two to four project managers and/or technical staff to discuss and assign RFP deliverables. Prepared outline of requirements to guide meetings and provide a source for note taking, organization of marketing strategy, project team list, etc.• Coordinated the collection of RFP information from various agencies.• Analyzed best methods of presenting required submittal information (format, colors, pictures, testimonials, etc.)• Maintained high quality RFPs (punctuation, spelling, grammar). • Submitted an evaluation form following each RFP submission identifying various information and any issues that may have prevented meeting original expectations for completion.

Final Reviewer Responsibilities (05/06 – 02/07): • Final reviewer for all System Security Authorization Agreements written for certification and accreditation of NAVAIR systems.• Reviewed for technical consistency and completeness of documentation packages per requirements set forth by the Designated Approving Authority. • Returned constructive feedback to writers when issues arose with any package and fielded questions concerning final reviewer comments.• Acted as a main certification and accreditation department point of contact.• Obtained Information Assurance Manager’s signatures on complete packages and submitted them to NAVAIR.• Acted as a liaison between the certification and accreditation team and NAVAIR Headquarters to ensure current requirements were being met.• Completed monthly submission status reports for the Information Assurance Manager and the Department Head and Deputy Department Head.• Updated the database with review status and submission status for documentation packages.• Attended weekly staff meetings, monthly Information Assurance Officer/System Administrator meetings, Information Assurance Manager meetings, and other meeting pertaining to special situations as deemed necessary by Information Assurance Manager.• Ensured document templates remained up-to-date and made changes as directed.• Planned and implemented team training for new writers.• Planned and assisted with the execution of team process changes.• Assisted the Government Team Lead and Information Assurance Manager with issues outside the scope of the writing team.Writer Responsibilities (11/05 – 05/06): • Technical writer and editor for certification and accreditation documents. • Interfaced with technical customers to compile accreditation packages in their entirety to include supporting documentation. • Attended weekly status meeting and other meetings as required.• Maintained assigned package status in the database.

• Administrative assistant to the Regional Director.• Ran weekly and monthly financial reports.• Tracked and resolved invoices for multiple office locations.• Coordinated meeting and travel arrangements.• Verified expense reports for all branch office managers.• Checked references for tentative employees.• Tracked and submitted bi-weekly payroll.• Responsible for general office duties to include filing, copying, faxing, answering a multi-line telephone, and composing correspondence. • Assisted the branch manger with various applicant screening duties and other projects as requested.

• Research assistant for the pediatric studies department assisting as many as eight other employees, including upper management.• General office duties to include tracking, ordering and mailing patient study supplies, filing, copying, answering a multi-line telephone, office organization, and composing correspondence.• Reviewed informed consent form templates for HIPAA compliance and study protocol adherence.

Bachelor Of Arts (B.A.), Mass Communications/Journalism

Business Specialist Certification

Journalism