-Assistant to Directors of Implementation Department and SVP of Business Operations-Plan, coordinate, and execute events, meetings, conferences, year-end activities, and special recognition initiatives and team outings (consist of durations between one and six days and range from $2,000 to exceeding $200,000).-Perform research for department events including creation of RFP, catering testing, site visits, company “swag” employee gifts, etc.-Review and negotiate contracts with vendors (i.e. hotels, evening event venues, A/V rental, etc.)-Maintain long-term vendor relations-Employee Engagement Committee – Founding Member-Send out departmental, team and management communications-Assist department with team initiatives including employee recognition and appreciation as well as other team building activities-Coordinate travel, package shipment, etc. for team functions-Design, implement, record, analyze, and maintain NPS Surveys-Perform CRM administrator functions (i.e. user management, profiles, roles, permissions, rules,etc.)-Own monthly reconciliation process; work closely with Finance and other departments to ensure budgetary limitations are met.-Oversee transition of clients from implementation to long term account management-Manage inputting data into various databases to ensure consistency in database management-Assist with all necessary reporting, data collection and presentations to be used within the department as well as to supply to the Executive team for review-Attend assigned departmental meetings, maintain agendas, create task lists, and take meeting notes-Track all departmental metrics and supply information to necessary parties

-Central contact for Sales Department.-Receive and directe incoming sales inquiries to appropriatesales manager.-Respond to inquiries via phone, written, advertising and tradeshows.-File and maintained clientele account information.-Develope professional sales presentation materials.-Record minutes at interdepartmental meetings, and distributing minutes to all appropriate heads of departments.-Maintain mailroom and oversaw the reception and distributionof incoming mail as well as coordinating shipment for all outgoing mail and packages.-Collaborate with the Illinois Green Business Association to attain certification as a "green business".-Construct professional correspondenceand proposals.-Host property tours, familiarizing both current and potential clientele with property features, products, and services.-Assiste Sales Managers with event related tasks.-Construct and distribute revenue and budget reports for all hotel departments.-Maintain positive relationships with clientele and other industry leaders.

-Offer information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions. Provide directions to guests.-Arrange for cleaning, laundering, and repair of guests' clothing and other items.-Handle all V.I.P. requests including ordering of products and turndown service.-Plan special events, parties, or meetings, which includes booking musicians.-Provide business services for guests, such as sending or receiving faxes or shipping packages.-Ensured that the food presented in an appealing manner is timely and maintained fresh throughout the meal period.-Ensured all equipment in the lounge is in good working order for the guest use.-Completed daily requisitions for needed supplies-Ensured daily clean up, and side duties are performed (opening, closing duties)

Filled in for this position on an as-needed basis

-Register and assigned rooms to guests-Answer inquiries pertaining to hotel services, registration ofguests, and shopping, dining, entertainment, and travel directions.-Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.-Record guest comments or complaints, referring customers to managers as necessary.-Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.-Collect payment and make change for guests.-Verify customers' credit and payment method.-Account for all cash and make deposits in accordance with hotel and company policies.-Make restaurant, transportation or entertainment reservations for guests as well as completing other special guest requests