• Established and managed 6 different self-led teams, focusing on developing agile teams to create, deliver and enhance complex defects and projects• Built and maintained relationships with both internal and external stakeholders• Devised and executed the burndown of client backlogs • Successfully collaborates with off team resources to ensure seamless work execution• Proven leadership in running remote teams across the globe• Solid partner/mentor to new team members and Scrum Masters

• Assisted in the customization and implementation of Guidewire’s quoting and issuing system and Duck Creek’s Distribution Management System • Suggested and implemented enhancements on the Guidewire platform • PM on implementation changes for Nationwide Underwriting Team• Vendor Liaison and point person for Lexis Nexis and Corelogic • Created an Audit process and streamlined internal bill paying for Lexis Nexis invoices • Liaison between Business End Users and IT teams to ensure system understanding and business needs are met • Documented business processes and analyzed procedures to align with changing needs • Active project leader, participant, & approver in a variety of enterprise-wide cross functional teams for new products and system changes for optimal business flow • Worked internationally with IT, Business Users, Production Support, and Project Sponsors to ensure accurate delivery of system changes and enhancements • Analyzed key aspects of business needs to evaluate factors and impacts driving results and potential areas for improvement • Applies problem-solving and customer service skills to analyze and resolve issues impacting daily business operations and goal achievement