Holly Mckillip Email & Phone Number

Phoenix, Arizona, United States

Leadership Responsibilities Present, monitor, and support individual career development plans – career goals to be discussed with individual employees monthly in accordance with published guidelines and 1:1 bi-weekly meetings (or more frequently as needed) with each team member; address concerns and pass up those that need Service Management supportCollaborate with appropriate departments for future career pathingParticipate in interviews, and hiring of staff members, goal setting, delivery of performance feedback, team development and disciplinary processes; make recommendations to leadership on performance coaching/improvement plans for team membersBuild relationships with clients, especially primary contacts at each client siteDetermine work priorities and balances within the teamProvide work direction to team members, explaining standards and procedures Provide recommendations on resource requirements to leadership for approvalCollaborate with all other departments to ensure exceptional customer experience, high levels of team and organizational performance, productivity, and efficiency with internal stakeholdersCoordinate communications and activities with external stakeholders i.e., vendor management Implement procedures needed to ensure consistent service delivery; identify trends and recurring issues and work with Service Manager to remediate Grow technical team skills by leveraging tools and resources, i.e., skill-based routing advancement through training levels (1-4), Crushbank and Liongard proficiencies Own metric performance for all team members, tracking CSAT, SLA adherence, time entry timeliness, past due tickets, utilization, etc… review monthly performance averages and manage tech team to targets and communicate to Service Manager when resources or management support is needed to maintain published standards Review and approve tech team timesheets and expense reports in accordance with accounting guidelines

Arizona, United States

Chandler, Arizona, United States

Update tickets to ensure proper time tracking, documentation and closure.Walk SafeStreets USA employees through problem solving process, follow up with feedback and see problems through to resolution.Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, computers, and telecommunications equipment.Supporting employees both in office and remote locations.Act as the initial point of contact for all computer and system related concerns from employeesDocument, track, and monitor problems using applicable systems and tools.Able to travel to other office locations as needed.Rotating on-call schedule participation required.

Minneapolis, Minnesota, United States

Supervise office operations, supervisors, and clerks responsible for supporting various field data capture and office automation activities.As needed train or supervises others to train, office employees on software, hardware and automation operations.Manage automation functions in the field and office for a decentralized workforce; the first line-of-contact for all hardware, software, and telecommunication problems, troubleshooting duties, and evaluating, analyzing, and coordinating automation operations to efficiently support office functions with available equipment. Conducts on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as router, switches, servers, mobile devices, laptops, iPads, personal computers (PCS), Voice over Internet Protocol (VOIP) telecommunications systems and printers.Responsible for the paper and automated tracking of property management to include: ensuring necessary forms are accurately filled out; property management systems are updated, and regular audits are performed and secured devices are stored.Schedule and coordinate data entry operations for optimal use of workstations and print devices. Manage the property control system for Office Computing Equipment (OCE), Mobile Commuting Equipment (MCE) and peripherals. Coordinate printing activities and assure that printers are prepared to handle large jobs, long-running print jobs without jams, breakdowns, and toner shortages.

Minneapolis, Minnesota, United States

Be responsible for supervising and managing the personnel, payroll, supply requisitioning, and other administrative activities.Supervise the daily processing of payroll, personnel, and other administrative documents.Form and maintain effective relationships with peers, subordinates, management, and other Regional Census Center employees.Identify and resolve problems and clearly communicate the action associated with the encountered problems.Prepare, review, and analyze staffing and payroll reports and assure the administrative operations are conducted within prescribed time schedules.Oversee payroll and personnel activities, help maintain the flow and quality of work to meet deadlines.Request the approval of supply and material equipment as needed to ensure continuity of office operations.Assist in setting up and closing the office, assuring minimal waste of excess supplies and equipment.

Moline, Illinois, United States

• Responsible for overseeing, implementing, and managing multipleprojects within time and budgetary constraints for various locations.• Maintain shuttle van maintenance, routine care, log mileage, gas and fuel, and shuttle operations for all sites with shuttle van services. Oversaw up to 3 shuttle services per site with varying shifts and drivers.• Responsible for all property revenue, deposits, and financial recoveries on property, to include, monthly, quarterly, and annual reports as requested per client/company.• Ability to walk anywhere from 5-15 miles on site per day.• Work hand and hand with the healthcare administration to provide hospital hospitality and patient experience.• Conduct training, hiring, payroll, and everything involved with maintaining the client’s needs.• Solely managed 4 properties to include; Trinity Medical Center in Rock Island IL and Moline IL, Hennepin County Medical Center in Minneapolis MN, and Mercy Hospital in Coon Rapids MN. Co- managed 2 additional properties interim for Unity Point Medical Center in Waterloo and Des Moines IA. • Mediated between client and company to fully assess hospital and patient needs while also working with patient experience coordinators to secure complete success with valet program.• Assemble and coordinate multi-disciplinary project teams• Maintains fluid communication with client to provide feedback resulting in any necessary improvement needed throughout the designated contract.• Oversee training and new hire procedures while holding employees to the highest of standards when working with the hospital and patient community.• Proven track record at every location of operation with successful client/company relationships with a high focus in customer service and valet program success.

Associate Of Arts And Sciences - Aas, Information Technology, 4.0

Business Administration And Management, General