Engaging with Hertfordshire customers and patients in a challenging virtual context during the pandemic. Reaching patients through multiple channels from social media (Facebook, Twitter, LinkedIn) to an extensive engagement network of communicators (health trusts, primary care networks, MPs, local reporters). Engaging with patients and NHS colleagues through video conferences and webinars. High impact writing for press releases, social media posts, web content, direct mail, online surveys and text messaging. Designing social media visuals with engaging imagery, info graphics, messages and calls to action. Working in partnership with GP practices, hospital trusts, emerging ICSs colleagues, care partnerships and CCGs. Identifying and meeting needs of patients and the CCGs through working groups, and planning and delivering communications activities to ensure objectives are met. Working with clinical staff, reader panels and designers to write health guides. Disseminating resources digitally through schools, health practices, trusted community figures, and social media Facebook advertising. Bringing patients and customers to our digital information. Partnership brand development. Gathering views and requirements of stakeholders in the partnership, working with GPs, patient participation groups.

Strategically planning and coordinating delivery of a communications programme on Flood Risk Management. Effectively engaging with communities and other stakeholders to build and maintain flood defences to protect people and properties.

Planning and executing campains on key aspects of regulating business to protect the environment including waste and recycling, water resources, water quality, nuclear and agriculture. Leading teams of communications specialists (internal and consultancy) to deliver first class integrated communications campaigns.

• Identified stakeholder organisations effected and interested in our work and collated information on them for engagement purposes.• Planned workshops, coordinated our presence at exhibitions and events.• Produced external publications with writers and designers, wrote speech briefings and coordinated papers for the Board and advisory groups.

• Assisted the marketing team of this London insurance company in their communications and public relations work. • Organised conferences, photo shoots, brochure design and brochure distribution, developed intranet content, coordinated image library and placed advertisements.

• Managed projects promoting to the local community energy saving, recycling, healthy eating and the natural environment. • Supported delivery of a ground-breaking social inclusion and diversity project which explored barriers to minority groups participating in community projects on sustainability.