Holly P. Email and Phone Number

Network Design & Architecture: Lead architect for network infrastructure design across operational and IT environments using the Purdue Model, ensuring secure and efficient communication for OT devices.Security Management: Manage comprehensive security protocols and policies, including firewall configurations and secure segmentation for critical systems.Team Leadership: Oversee a team of 5, including network techs, admins, and engineers. Mentor team members in best practices, technical development, and project management.Vendor-Specific Technology Management: Implement and maintain technologies across Palo Alto, Juniper, SD-WAN, Netmon, and LibreNMS.Documentation & Compliance: Develop and maintain network documentation, ensuring compliance with industry standards and internal policies.

Firewall Policy Management: Developed a comprehensive firewall policy life cycle, ensuring robust security and adaptability across network environments.Network Automation: Created automated processes to expedite network data collection and inventory, supporting cyber team initiatives and improving response efficiency.Policy Optimization: Regularly reviewed, edited, deleted, and fortified Palo Alto firewall policies to maintain optimal security postures.Manufacturing Fortification Initiative: Led network and firewall modifications, achieving successful segmentation and fortification cutovers within defined change windows, ensuring zero downtime.Vendor Solution Review: Reverse-engineered vendor solutions to validate security alignment and implemented least privileged access policies for effective traffic management.

Network Configuration & Deployment: Configured, deployed, and replaced network components, utilizing Cisco switching, VeloCloud SD, and Palo Alto Firewalls to ensure robust and scalable network infrastructure.TLS Decryption & Policy Management: Configured TLS decryption policies on Palo Alto, addressing the need for a subordinate CA and enabling a decryption policy for Palo Alto's "continue" response page configuration.Certificate Management: Managed certificates for Palo Alto GlobalProtect, ensuring secure remote access for users and safeguarding network resources.Panorama Firewall Management: Provided comprehensive management and oversight of Palo Alto Firewalls via Panorama, maintaining security and performance standards across the network.Automation of Wireless Cutovers: Leveraged Ansible and Python to automate the wireless cutover process from Cisco to Mist, reducing cutover time from 16+ hours to 2-3 hours per cutover.AWS Networking Support: Configured and supported AWS networking and Network Load Balancers, ensuring reliable and secure cloud connectivity.

Network Administration & Oversight: Sole network administrator for five hospitals and 45 remote sites, managing Cisco products, Extreme Networks switches, and Cisco Wireless LAN Controllers.Network Automation: Utilized Python to streamline network tasks and employed Ansible ad hoc commands to quickly gather network information, enhancing operational efficiency.New Network Configuration & Design: Configured a new hospital network, contributing to its architectural design and ensuring alignment with organizational standards.Network Conversion & Replacement: Converted Extreme switch configurations to Cisco, successfully upgrading and replacing clinic networks.IP Addressing & Network Preparation: Re-IPed hospital networks in preparation for large-scale network replacements, ensuring a seamless transition.Comprehensive Network Mapping: Mapped the entire network using Dia with only a TAC account, providing critical visibility into network architecture.DHCP & Monitoring Configuration: Managed DHCP on Extreme switches and Windows Server 2012, and configured LibreNMS on CentOS and Ubuntu for network monitoring, enhancing network reliability and resource management.

Network Infrastructure Support: Managed the network infrastructure for eight hospitals and over 400 remote sites, working with Cisco routers, switches, Wireless LAN Controllers, and wireless access points.On-Call & Service Desk Rotation: Participated in a regular on-call rotation and handled Network Service Desk tickets one day every two weeks, ensuring prompt resolution of network issues.Network Integration & IP Readdressing: Led re-IP projects for remote sites to align with UPMC Network standards, enabling seamless integration and connectivity.Equipment Upgrades: Upgraded switches, switch stacks, and Wireless LAN Controllers at remote offices, enhancing network reliability and performance.Lab Environment Simulation: Built hospital core networks in GNS3 for lab testing, supporting network change simulations and troubleshooting exercises.Wireless Network Redesign: Redesigned wireless infrastructure at remote locations, improving coverage and connectivity for end users.

Career Advancement: Promoted from NOC Technician to Network Operations Supervisor, recognizing technical skill, leadership, and consistent performance in network operations.Team Leadership & Development: Managed and supervised a team of 13 employees, including engineers, analysts, and technicians, overseeing training, annual reviews, and performance reporting.Compliance & Audit Management: Ensured compliance with SOX, HIPAA, and PCI standards, supporting internal and external audit processes.Network Troubleshooting & Oversight: Directed troubleshooting for a large corporate network spanning distribution centers, remote offices, and corporate sites. Oversaw Cisco switches, routers, Fortinet firewalls, and access points.Satellite Backup Network Management: Managed troubleshooting for a satellite backup network to ensure continuous connectivity and disaster recovery readiness.Telephony Support: Provided support for corporate and store-level phone systems, including POTS lines, hunt groups, and VoIP troubleshooting.Network Monitoring & Analysis: Monitored corporate and store networks using tools such as Orion, Acelive, Omnipeak, and Wireshark, identifying and resolving network issues proactively.Videowall Configuration: Configured and maintained a Network Monitoring Videowall with CSS for professional presentations, ensuring comprehensive network visibility.Technical Documentation & Reporting: Developed and updated technical procedures, utilizing MS Access for report building and Excel for data presentation.

Career Advancement: Promoted from Tier 1 to Tier 4 based on demonstrated technical expertise, customer service excellence, and problem-solving abilities.Telecommunications Issue Resolution: Diagnosed and resolved nationwide telecommunications issues for a major ISP, ensuring consistent connectivity across the continental United States.Technical Support & Assistance: Provided comprehensive support to staff and end-users, addressing desktop operating systems, software, and hardware issues.Network Monitoring & Outage Management: Monitored national network systems, quickly identifying and resolving outages to maintain optimal service availability.Team Management & Training: Supervised and evaluated lower-tier tech support personnel, identifying areas for improvement and providing targeted training.Agent Mentorship: Mentored Tier 1 to Tier 3 agents, enhancing their ability to resolve complex issues and improving overall support quality.Escalation & Customer Service: Managed escalations and addressed customer support issues with a professional, customer-focused approach, enhancing satisfaction and issue resolution efficiency.

Managed and maintained a high-volume of trouble tickets utilizing Remedy for efficient resolution.Provided exceptional customer service by repairing and resolving issues over the phone or online, ensuring minimal downtime and optimal network performance for customers.Conducted thorough troubleshooting of internet and data issues, effectively identifying and resolving technical problems.