-Respond to customer queries in a timely and accurate way, via phone, email or chat.-Provide product and service information to customers.-Present, promote and sell products/services using solid arguments to existing and prospective customers.-Perform cost-­benefit and needs analysis of potential customers to meet their needs.-Maintain accurate customer records and order information.-Achieve agreed upon sales targets and outcomes within schedule.-Develop and maintain customer and business relationship.-Collaborate with other departments to ensure customer satisfaction.-Participate in training and development programs to improve skills and knowledge.-Meet or exceed performance metrics for customer satisfaction, response time, and issue resolution.

Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest experience.Collaborated in creating attractive, front-of-house displays to market new products. Organized social events to develop rapport with potential clients and sponsors; Including but not limited to - The Baltimore Ravens and The Baltimore Orioles.Hosted in-club events for organizations and companies such as - Saller, Lord, Ernstberger & Insley Law firm, based in Baltimore, MD.Organized charity events including raising awareness and money for veterans at the Mountain Branch Golf club golf tournament.Maintained social media presence with a large following, to promote events and to analyze clientele satisfaction and requests.Utilized Microsoft office applications including Word, Excel, and Outlook to manage business inquiries and event planning.

Provided structured and nurturing care for two children under the age of 3.Provided household cleaning, cooking, and organizational services.Offered a daily learning and activity routine tailored to each child.