Define and implement a new Target Operating Model in the Asia Regional office as part of a small team, liaising across the 7 markets and into Head Office based in Toronto. Mostly virtual with some international travel.•Evaluated and operationalised work flow and program management practices needed to run the office of the Asia President for a sizeable transformation agenda with time intensity and breadth. •Coordinated with Finance, Strategy, General Counsel and Risk teams to operationalise the pipeline needs and integrate with the Presidents diary to optimise time with intensive travel and board meetings.•Developed diary cadence for the annual calendar and the Asia operating model with linkages to both Corporate and the Subsidiaries across 7 markets. •Drove the search interview process for new EA, support the transition with adequate training to ensure seamless transition. Stepped into the EA role for a short period to fill a gap. •Provide project and travel support to Vice Chair, Strategic Partnerships.

Orchestrate all operational and administrative functions to ensure maximum capacity created as well as synthesis of many competing deliverables to optimise the GFD’s ability to deliver timeously, while also engaging with the multiple stakeholders. •Deeply involved in the planning and execution of the Old Mutual Managed Separation. •Dealt with highly confidential information with discretion. •Provide support in all aspects of work and responsibilities on a day to day basis.•Collaborate with the team to plan and schedule work to arrive on time at the desired quality.•Prepare for and attend meetings, take minutes, follow through on actions to timely completion. •Develop working relationships with key people across the businesses including external stakeholders (regulators, accounting firms, consulting firms and other various suppliers). •Manage complex travel arrangements, domestic and international.•Provide change support for Company Secretariat to simplify Exco & Board processes.•Set complex annual business calendar, working with 4 businesses across geographies (UK, US, SA) to set Exco and Board meeting dates including results releases and AGM’s.

A new role in the business to embed structure, governance and controls for the marketing team. During this time, an opportunity to experience working in London at our Group Head Office became available. Following this experience, we decided to re-locate to the UK.

To provide exceptional support to the ME, to actively challenge and shape a new way of working together. To ensure the smooth and efficient running of the office with professionalism and integrity. •Prepare for and attend senior management meetings, take minutes, follow up on actions. •Extensive email management.•Intense diary management and complex travel arrangements. •Join Exco & Board meeting as required to run tech/logistics for presentations.•Cascade annual business calendar from ‘Group’ into our business, setting the business rhythm.•Coordination of monthly reporting to Exco and Board, supported teams with Results presentations and Annual Reports. •Planned and fully supported annual staff roadshows to 22 000 staff across South Africa, Investor roadshows, Annual Executive Forums for top leaders and various other presentations. •Monitoring costs and budget.•Directly responsible for the Personal Assistant to the ME.

Promoted to Executive PA to a Group Executive member. Functions largely the same as previous role, enhanced with more demands and regular exposure to the Group Exco and Board members. Additonally:•Planned staff roadshows to 15 000 staff countrywide. •Logistical arrangements for external consultants working on a new strategy. •Team member in a small confidential team that worked extensively on a due diligence project for a potential buy-out. •Led the delivery of a co-location project for 800 staff across 4 campus sites after a large business re-organisation.•Supported Executive Assistant in his role with admin functions. •Managed 2 staff - driver and receptionist.During this time, I supported the same manager as he moved through divisions within the Retail cluster, each time the area of responsibility grew and became more complex. Supporting role ensure of deliverables and providing clients and stakeholders with excellent service. •Provide support on day to day activities including diary, call and email management. •Domestic and international travel arrangements. •Monitoring costs and budget. •Planning and coordinating staff functions for senior leaders. •Consolidating monthly reporting packs. •Resolving escalated client complaints. •Office management across two campuses. •Member of the Employment Equity forum and involved in establishing Diversity training for our business.