OneFile is more than a software company. We give people the tools to shape their own future, reach their potential and be the best they can be. We believe that when people have the tools to learn in a way that suits them and apply their knowledge in the workplace, learning is more engaging. Learning becomes part of everyday life, so everyone is learning for their future.That's why OneFile was created, to give people the tools to learn - no matter where they're from or where they're going.

My role was focused on customer success activities to ensure our customers get the value they were expecting from our product as it is undoubtedly the highest value purchase a person will ever make. I made it my mission to ensure that interdepartmental collaboration was at the forefront of every milestone to enhance the quality of our customer journey. Key Responsibilities:Identify and map indicators of success or friction within the customer journeyAnalyse data to drive… Show more My role was focused on customer success activities to ensure our customers get the value they were expecting from our product as it is undoubtedly the highest value purchase a person will ever make. I made it my mission to ensure that interdepartmental collaboration was at the forefront of every milestone to enhance the quality of our customer journey. Key Responsibilities:Identify and map indicators of success or friction within the customer journeyAnalyse data to drive continuous improvement and identify riskReview, report and present on sales pipeline analysis against budgetEnsure all customer feedback is unraveled, explored and used to add value to the service we offerInspire others to think creatively and develop ideas via questioning and look at situations from alternate viewpointsEnsure best practice sales process is adhered to and exchange deadline achieved Manage and motivate peopleCreate and continually enhance robust reporting mechanisms to ensure consistent communication of KPI's Monitor leading indicators and implement mitigation plans ensuring consistent communicationKey Achievements :Implementing a seamless delivery of our Eque2 software nationally and achieving enthusiastic engagement from all usersAchieving HBF 5* rating for customer satisfactionImproving stakeholder collaboration and exceeding the target timeline reduction by 14%Key Skills:Relational intelligenceOrganisational accuracyNatural ability to confidently take controlInquisitive problem solverResponsible taskingProactive strategic thinkerAnalyticalResilient Show less

During my time at Rowlands Field Cunningham I was responsible for a large caseload of new build plot sales for some of the UK’s leading house builders which gave me all the experience I needed for my current role. I will always be proud of myself for making this leap at a young age and holding my own within a very experienced team.

I joined this company after completing work experience as part of my college studies. I was fortunate to be able to support a conveyancing solicitor and obtain experience of the conveyancing process, letter writing, how to effectively communicate, deal with clients and how to run a business. I will always be grateful for this position as it gave me great experience from a young age.