I currently work as a PA/medical secretary in the oncology department at the Royal Sussex County Hospital.Key Responsibilities● Typing clinic letters using audio dictation software in a precise, efficient and time-effective way to enable patients to receive the correct ongoing care. ● Answering phone queries from patients, medical reps and other healthcare professionals; making the decision of what I can deal with myself and what needs to be passed on to consultants● Diary managing several consultants and arranging annual leave when necessary● Liaising with consultants and the bookings team to ensure patients can be seen in clinic urgently● Arranging monthly chemotherapy meetings; including, distributing and amending the agenda, taking minutes and agreeing action pointsKey Achievements● Successfully helping implement a new software system for the cancer directorate ● Effectively reducing the average typing turnaround time from three weeks to two weeks with fast and efficient typing● Volunteering to take on the role of mini team leader to ensure a smooth handover of work between colleagues● Developing a fantastic working relationship with my consultant, leading to queries and letter sign-off being done in a more prompt fashion

I worked as a PA/administrative assistant for one of the Claim Handlers in the hospital’s legal department, dealing with clinical negligence claims and inquests.Key Responsibilities● Setting up new claims on our in-house database and Excel and keeping them up to date● Keeping detailed records of all information gathered● Collating patient records to send out to solicitors within 40 days of receipt of initial letter● Ordering stationery and office supplies● Organising travel for staff members attending inquests and meetings● Answering queries from members of staff and the publicKey Achievements● Learning how to complete monthly payroll forms ● Taking minutes for the monthly team meetings

I worked as a medical secretary in the maxillofacial department.● I used the G2 Dictation system to listen to consultants dictating patient letters; making any changes necessary and sending them back to the correct consultant for sign-off.● I formatted the returned letters in Word and sending them to GPs, dentists and patients.● I answered the phone and dealt with enquiries from patients and other hospital departments.● I completed an Appraisal Course for Mangers and Trainers.

● Booking appointments on OASIS and updating the ACU Excel spreadsheet so the duty doctor knew which patients were attending each day.● Requesting patient notes from the Central Library or from other departments. ● Putting all the documentation into the correct order in the patient’s notes and sending them to where they needed to go.● Admitting the patients when they arrived at ACU and discharging them when they left.● Sending any follow-up care information to the relevant departments or GP surgeries.● Managing stock, which included ordering the correct medical supplies for procedures.● Whilst working here, I completed a Minute-taking course to further develop my skills and knowledge.