• Created and scheduled quarterly newsletters by working with small group of team members to ensure accuracy of information.• Maintained outstanding client support by responding promptly to questions and concerns, resolving reporting problems, and assisting internal teams with data validation.• Created client reporting materials, including dashboards and scorecards, utilizing internal reporting templates when needed, and employing web-based reporting tools, to best present the data to meet the client’s needs.• Created templates for organizing and analysis of program data, utilizing reporting tools and excel functionality to increase efficiency of analysis and delivery. Resulting in an increase in overall efficiency of 10% YOY.• Trained clients on use of company web-based data reporting system, engaging in virtual meetings, and using screen sharing techniques to increase their confidence in using the tool.• Collaborated with Client Executives to create messaging that advised of company policies, creation of business reviews and other tasks necessary for the management of the account

• Assisted with creation of database of solutions and messaging for common technical service desk concerns, improving quality of ticket information and efficiency in ticket resolution.• Managed over 50 client requests (call and email) per day.• Provided remote support for cloud-based and web-based clients via phone, email, and chat.• Broke down and evaluated user problems, using personal expertise, best practices, and probing questions.

• Promoted to International Agent within 6 months of hire.• Responded to clients' questions and concerns, implementing appropriate solutions.• Maintained operational proficiency in coordinating both international and domestic travel accommodations for clients.• Informed clients of travel policies and utilized preferred vendors to maximize company profits

• Took bets from customers on horse races both live and telecast• Assisted with betting machine support• Assisted with evening money count• Mostly seasonal on and off from May 2005 – Sept 2008

• Created engaging visual displays for Linen’s Department.• Inventory management• Cash register

• Worked with Basilica Block Party director to gather all the relevant information needed for internal mailings.• Created materials to be used and online and print communication for internal contacts of the Basilica Block Party.• Created a cohesive image for all mailings.

• Ran registration table, providing information and goods to attendees.• Put forth ideas and improvements to be used in the program in the future.• Assisted with this event as part of a series of Event Planning Courses where Power Point presentations, RFP’s and other materials were written as learning tools for writing them in the professional environment.

• Maintained databases• Created marketing materials by writing brochures for speaker’s events, creating advertising, and writing donation letters.• Gathered information for marketing materials from various departments within the school, and from local business that were partners with the school.

general retail

General RetailDiamond and other fine jewelry trainingstockroom work

• Created a successful promotional tie-in with Hockey Program and Corporate sponsors. The program was so successful that the next year the corporate sponsor continued with the promotion independent of college involvement.• Coordinated a program to provide hot cocoa to the students as a welcome back for Spring Semester.• Designed and executed the first ever picnic for a graduating class. The event had a 10% higher attendance rate than any other Pride Program event that year. • Gathered information for and created materials to be used for mailings and advertisements.• Worked with internal and external sponsors to write press releases and advertising used to increase the number of attendees to events.

• General office clerical duties for the Residence Halls, and the campus radio station

• Revamped the annual Inter-hall competition to be more inclusive for people with disabilities, as well as adding new award and participation components. Attendance during the weeklong event increased by 15%.• Designed and executed new events for the RHA including game shows and a trip to the theater.• Gathered information for and created all materials to be used for advertisement of events.• Worked with internal and external contributors to write synopsis and press releases that could be used to increase the number of attendees to events.

Created programming to enrich residents’ experiences. Building security

Part time until Sept 1998, then during breaks from college.Promoted from cashier to layaway within 1 month of being hired, promoted to Front End Supervisor by 1999.