Holly Smith Email and Phone Number

• Led and influenced positive change by soliciting continuous feedback through involving leaders and employees across the business on change initiatives• Coached and consulted leaders to better manage and develop themselves and their teams, through creating bespoke interventions and strategies, becoming a trusted advisor• Completed talent discovery across the business, after performance review process, to inform on growth potential, career trajectory, succession and development planning• Crafted and revised career development pathways to guide employees and managers on opportunities to allow them to achieve their professional goals• Created robust induction programme supporting new joiners through first 12 months, increasing year-one retention by 20%• Point of contact for integration of business acquisitions, consulting the leadership teams through the organisational development changes• Collaborated with Learning and Development Advisor on the ‘Full Circle’ training programme, a tool for all employees to access varied learning opportunities • Launched workstream to drive the ideation and execution of the new hybrid model, supporting new ways of working globally • Increased the headcount of the overall business by 30% over 3 years, to support new agile way of working and leveraging a global talent pool• Built HR to a team of 5 to accommodate growth and scaling of the business while leading by example to motivate the team to be curious, identify solutions and effect change• Oversaw entire employee life cycle, while reviewing and improving HR operational processes to ensure best practice and consistency across the organisation

• Mediated employee relations issues, and simultaneously fostering staff and management’s understanding of HR practices• Improved management performance by developing a global career advancement Coaching Toolkit, in partnership with the Learning & Development team• Created synergy between Talent Acquisition team and HR Managers through a new tracker which increased visibility and collaboration on all recruitment activities• Increased HR and operations efficiency by streamlining engagement survey data and rebranding induction processes for new hires • Member of the transformation team tasked with testing and implementing new HRIS system• Managed work visa applications and renewals for full-time employees and interns by consorting with the legal team ensuring adherence to employment laws

• Led the Senior Leadership Team and all employees through four rounds of redundancies in the first six months, as sole HR support for the office• Analysed financial plans and compensation data monthly to appropriately staff client teams which directly impacted annual year-end review and future planning• Provided guidance and employment relations support on issues ranging from everyday queries to crucial investigations and performance improvement plans• Built trusted relationships, vertically and laterally, via open and clear communication, adapting to each individual and situation• Implemented a new quarterly engagement survey, which provided an opportunity for staff to inclusively participate in focus groups which resulted in innovative and meaningful action plans• Enhanced the performance appraisal process by consolidating tasks, improving goal setting, and advising ancillary training

• Partnered with managers in creating and conducting hiring strategies for newly founded and centralized departments• Recruited full-time for centralized and operational departments for roles ranging from Administrators to Department Heads• Assisted in employee relations issues ranging from conflict management to sexual harassment cases• Effectively engaged employees through coaching on career opportunities and professional development• Designed, implemented and led a quarterly-run interviewing skills training by presenting to the Learning and Development manager outlining business needs and skills gaps of employees • Managed all interns and intern programs (paid and unpaid) consisting of 3 sessions and 300 participants annually• Coordinated other HR duties such as; facilitating new hire orientations, global inductions, maintaining all applicant tracking, learning, and HRIS systems

• Successfully identified the need to change the current intern program and negotiated with the senior leadership to implement a new paid Internship Program to start in January 2015• Collaborated with global and regional recruitment teams on activities to ensure consistency and cohesiveness, while also supporting the recruiting efforts of the all of the US based positions• Managed the Summer Internship program in its entirety, including partnering with senior members of staff, successfully placing 120 students annually, as well as providing HR support as needed to intern managers and interns