Holly Stevens Email & Phone Number

Myer Head Office, Docklands, Vic

Operating as a Customer Service Representative with the National Support Office I work within a committed and dynamic team with the responsibility of managing and responding to customer feedback, issues and queries via phone, email, letters, feedback forms and social media. Within this role I have the responsibility of ensuring customer enquiries are resolved at first point of contact, utilising specialist knowledge and conducting appropriate investigations to resolve customer queries. Doing this by using judgment and making decisions within established procedures. The key responsibilities of this role include:• Responding promptly to customer queries in a professional and efficient manner • Using in house systems to record necessary information and initiate investigations • Keeping up to date with all the company’s products, services, events, promotions and procedures • Responding to customer enquiries and maintaining integrity of MyerOne customer data • Processing customer orders using the order management system • Receiving, responding and directing for action customer compliments and complaints • Assisting store-based team members with merchandise enquiries• Directing external enquiries / communications throughout the business

Myer Head Office, Docklands, Vic

As the Legal and Company Secretary Team Coordinator, I worked within a vibrant and dedicated team in a fast paced commercial environment. In my I provided administrative support to the members of the Legal team and Company Secretary. The key responsibilities of this role included:• Collect, collate and prepare papers for Board meetings • Schedule presentations for the Board and distribute Board Papers• Draft and construct professional communications to Myer executives and board members • Arrange Board members travel • Lodge notifications with ASX and ASIC in accordance with the Corporations Act • Lodge documents at the Federal Court • Enter contracts into contract management systems and supply term systems • Process invoices • Reconcile credit accounts • Coordinate execution of documents in accordance with internal delegations and authorities

Bachelor'S Degree, Bachelor Of Laws (Ll.B)/Bachelor Of Commerce (Accounting), Ll.B (Hons) / Bcomm (Distinctions)

Major Accounting

High School