Holly West Email & Phone Number

Dallas/Fort Worth Area

• Manage the XTO Resource and Identity Management (XRIM) application. Leveraged application to eliminate manual systems requests and streamline employee onboarding. Provide daily break-fix support, manage ongoing.
• Create test plans for enhancements, train end users, and communicate with stakeholders regarding system enhancements.
• Liaise with technical teams and end users to translate ideas, analyze business needs, and perform cost feasibility assessments.
• Manage data feeds to share information of 4500 XTO employees into the ExxonMobil Identity and Access Management (IAM) system and identify areas for efficiency improvements and integration opportunities
• Work with the IAM development and support teams based in Brazil and advanced IT teams internationally to develop integrations
• Supported the outsourcing of access administration and security provisioning to a third-party provider in India and provided all training for access and functionality

Dallas/Fort Worth Area

• Provided guidance, training, and troubleshooting assistance to the Security Provisioning Team for XRIM and the Lotus Notes IT Security Request System. Served as the XRIM superuser collaborating with the business.
• Participated in high level security strategy and worked with the business analysts to identify and implement new security systems
• Worked regularly with Security and Compliance to address audit concerns and shore up processes to comply with Exxon Red Book standards
• Provided design provisioning support for onboarding of new applications and advised on best practice and current security standards to keep security protocols consistent across the organization

• Provisioned users in XTO In-House applications as well as 3rd party programs based on requests made through Information Technology Security Request System (ITSR).
• Managed provisioning requests and security terminations based on user status and business needs
• Applied Active Directory groups to Application resources, NTFS shares and folders, and new user mailboxes for Exchange and Lotus Notes
• Followed established guidelines for applying group and user permissions to keep a consistent security model throughout the organization

• Loaded Lockheed Martin Windows XP image and CribMaster Inventory Management Software to PCs in new tool management units set to be deployed to factory floor. Served as the Foundation Project Technician providing.
• Addressed service desk incidents related to use of CribMaster software both at the ADU unit and the Admin portion used by members of the Materials Support Team
• Managed security vulnerabilities on ADU PCs by removing unnecessary software and pushing updates
• Utilized Systems Management Server (SMS) device management tool to re-run or install software and diagnosed and repaired SMS in response to failed software and update pushes

• Supported 200+ users nationwide and in-house with installation and support of both locally developed and commercial software products, including MS Office, ThinPrint, McAfee Anti-Virus, and AS/400.
• Provided hardware support to users for desktops, printers, monitors, and other hardware
• Configured routers, modems, and wireless network connections and repaired connection issues

Senior level Help Desk support for 200+ users including executive level personnel.Desk side support and phone support with remote software of issues including Internet/Intranet connectivity issues, Outlook 2003 problems, and trouble with varied applications including PeopleSoft, CARS, MS Office, iSeries, Adobe, etc.Desk side and remote support of hardware.

Help Desk support for 175 person national sales force. This would Included support over the phone and by a VNC remote connection over the VPN. Helped to connect printers, configure home wireless networks, and establish Internet connection. Supported the replication and maintenance of local mail copies through Lotus Notes. Supported 50 in house personnel.

Member of two person technical support team for 150 in house users as well as offsite sales and construction personnelInvestigated and corrected hardware and software malfunctions in printers, scanners, copiers, and personal computersInstalled PC images and configured accounting, marketing, and various other homebuilding industry applications in Access.

Master Of Science - Ms, Management Information Systems, General

Bachelor Of Science - Bs, Information Technology