Holly Williams

Holly Williams Email and Phone Number

Experienced People Manager I Insurance Specialist I Customer Service I Claims I Global Team Operations @ BizCover
Holly Williams's Location
Greater Sydney Area, Australia, Australia
Holly Williams's Contact Details

Holly Williams work email

Holly Williams personal email

n/a
About Holly Williams

Holly is a passionate, highly motivated and results-driven People Manager with 10+ years of experience in Customer Service, Claims Management, and Insurance. With a deep understanding of Insurance and Customer satisfaction, Holly has a proven track record of delivering impactful leadership to a dynamic team. Holly’s passion for people and innovation for customer satisfaction enable’s her to stay ahead of the curve in today's fast-paced environment.Specialties: Customer Care, Leadership, Process Improvements, Insurance, Customer First Initiatives, Customer Retention, Sales, Contact Centre Management, Work Force Mangement, Recruitment, Payroll, People Management, Performance Management and Coaching.

Holly Williams's Current Company Details
BizCover

Bizcover

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Experienced People Manager I Insurance Specialist I Customer Service I Claims I Global Team Operations
Holly Williams Work Experience Details
  • Bizcover
    Head Of Customer Success
    Bizcover May 2024 - Present
    Sydney, Nsw, Au
    Managing all aspects of the customer journey, championing their voice and ensuring a frictionless journey at all post-sale touch points including Customer Service, Claims and Retention. Optimizing the customer experience and enhancing customer retention and LTV.
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  • Bizcover
    Customer Care Manager
    Bizcover Mar 2017 - Jul 2024
    Sydney, Nsw, Au
    Developed and executed successful self-service strategies, resulting in a 30% increase in self-service. Developed and Implemented process improvements and automation, resulting in a 40% increase in productivity. Collaborated with cross-functional teams on product launches resulting in the success of new products and systems.Implemented global team operations to ensure operational contingency plans.Managing all aspects of operational efficiency, of four global teams of customer service and claims consultants. Providing coaching and mentoring to support their professional development.
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  • Bizcover
    Retention Team Leader
    Bizcover May 2015 - Mar 2017
    Sydney, Nsw, Au
    Holly's key responsibility's included but were not limited to implementing strategic retention strategy's, work force planning, system enhancements, leadership, performance coaching and development, recruitment and training, liaising with key stakeholders, responding to client enquires and account management.
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  • Greenstone Pty Ltd
    Retention Coach And Support Manager
    Greenstone Pty Ltd Oct 2014 - Feb 2015
    Sydney, New South Wales, Au
    Provides support to existing retention Management Team by identifying and applying effective coaching and training strategies to support the ongoing development of retention agents. Responsible for assisting with the improvement of retention related processes, initiatives and policies in support of the retention departments strategy whilst providing high level support to stakeholders to ensure key strategic initiatives are delivered in a timely manner.
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  • Greenstone Pty Ltd
    Senior Retention Agent
    Greenstone Pty Ltd Feb 2012 - Oct 2014
    Sydney, New South Wales, Au
    View

Holly Williams Skills

Direct Sales Customer Retention General Insurance Life Insurance Customer Service Quality Assurance Coaching Emotional Intelligence Training L&d Leadership Contact Centers Call Centers Customer Satisfaction Insurance Customer Experience Outlook Management Strategy Performance Management Account Management

Holly Williams Education Details

  • Anziif
    Anziif
    Insurance
  • Anziif
    Anziif
    Insurance
  • Anziif
    Anziif
    Insurance
  • The Hills Grammar School
    The Hills Grammar School

Frequently Asked Questions about Holly Williams

What company does Holly Williams work for?

Holly Williams works for Bizcover

What is Holly Williams's role at the current company?

Holly Williams's current role is Experienced People Manager I Insurance Specialist I Customer Service I Claims I Global Team Operations.

What is Holly Williams's email address?

Holly Williams's email address is ho****@****.com.au

What schools did Holly Williams attend?

Holly Williams attended Anziif, Anziif, Anziif, The Hills Grammar School.

What are some of Holly Williams's interests?

Holly Williams has interest in Health.

What skills is Holly Williams known for?

Holly Williams has skills like Direct Sales, Customer Retention, General Insurance, Life Insurance, Customer Service, Quality Assurance, Coaching, Emotional Intelligence, Training, L&d, Leadership, Contact Centers.

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