Contract Work

- Managed and mentored a team of 8-12 Nurse Advocates (RNs), responsible for healthcare recruitment sales, customer service excellence and retention -> Completed hiring, onboarding & assisted with training (16 new NAs + 3 managers) -> On interview panel for cross-functional roles- Oversaw team performance, provided strategic leadership, and ensured seamless collaboration to achieve metrics. -> Scheduled weekly/bi-weekly 1:1’s to discuss metrics/KPIs, praise, opportunities, audits, project updates, and customer escalations -> Managed OOO, schedules, and covered for other managers -> Completed communication audits for performance/identify training opportunities - Provided training on opportunities or gaps with presentations/small groups- Operational team lead for managing various projects cross-functionally to improve internal and external processes driving efficiency across company -> Team lead for transitioning our offer process from SFDC to new platform and communications from text to in-app -> Team SFDC Dashboard revamps based on KPIs and report building -> Team lead for moving our offer process into a new platform and helped with the insights for build -> Developed protocols and standards-Developed team through professional and career development -> Introduced individual development plans (IDP) directs for career growth & accountability-Collaborated with team and cross-functionally to ensure alignment with KPIs -> Led team in focusing on hitting team and individual goals + Working staff / Win rate + Conversions /Total Placements + Nurse experience (NPS, CSAT) + Helped develop tools to see individual performance and goal tracking- Created a team culture of trust, excellence and high-performance and coached team through start-up change -> Coached through multiple team realignments -> Assisted with transition of team to sales culture

- Managed and mentored a unit of 45 employees, ensuring that high quality and evidence-based care was provided to every patient- Oversaw team performance, provided strategic leadership, and ensured seamless collaboration to achieve unit metric goals -Created a unit culture of trust and excellence

Trauma / Med Surg unit for 6 months then transferred to Mother Baby / Postpartum Unit

Telemetry / Progressive Care Unit / Medical - Surgical