Holly Willmott Email and Phone Number

The customer service role involves a diverse range of queries, including taking payments directly and organising payment methods and options. My role also involved assisting potentially vulnerable customers or those in financial difficulties by exploring options to help manage their accounts plus helping to deal and resolve customer complaints. As a fraud agent I would also raise customer claims depending on whether they were due to disputes or fraudulent activity. My responsibilities also included general administration and office based duties, additionally my position was extended to a team mentor and floor walking role, assisting my colleagues by providing customer service advice.

As a call centre operative a high level of customer calls were received daily fulfilling a wide range of requests including subscription applications, cancellations, payment queries, vouchers, and media accessibility.

I enjoyed delivering a high level of customer service in a busy and fun work environment which involved all bar duties from general service to cleaning and I especially enjoyed training new staff to meet management expectations and I planned events and parties for regular events.

After starting as a junior crew member I learned valuable customer service skills working in a fast paced customer facing role eventually reaching the position of Crew Trainer.