Holly Yee Mejia Email & Phone Number

Nashville, Tennessee, United States

- Manage global HR team- Manage global Learning & Development team- Oversee all aspects of the employee lifecycle- Lead onboarding and new hire experience efforts- Serve as benefits administrator/privacy official for self-funded medical, dental, and vision plans- Ensure legal compliance with all state and federal laws, including FLSA, FMLA, ACA, EEO.

Nashville, Tennessee, United States

• Build an internal L&D function within the organization
• Execute on short term and long term departmental and organizational training initiatives in a high growth environment
• Implement training programs to support remote work environments
• Design & implement scalable, repeatable training programs for a global team
• Support onboarding initiatives by department to ensure new hires are trained and optimized in their first 30-60 days
• Provide data-driven insights to shape future training programs and measure success

Nashville, Tennessee, United States

• Manage Teledemand Teams across 4 regions and the day-to-day execution on all in-house telemarketing efforts
• Oversee Call Center operations, working to create and improve processes, maximize efficiency, and ensure continuous improvement of agent performance
• Act as primary administrator for our VOIP system and Lead Management System
• Oversee workflow and ensure hiring and training is in alignment with program needs
• Manage Quality Assurance team to ensure calls are conforming to company guidelines
• Measure team performance, communicate goals to team, and encourage and motivate team as they work toward reaching their goals.

Nashville, Tennessee, United States

• Manage the Teledemand Team and day-to-day execution on all in-house telemarketing efforts
• Oversee all Call Center operations, working to create and improve processes, maximize efficiency, and ensure continuous improvement of agent performance
• Analyze agent performance metrics and develop and implement recognition/incentive programs designed to encourage performance excellence
• Track and analyze in-house telemarketing programs' pacing, prioritization, and requirements in LMS
• Act as primary administrator for our VOIP system and Lead Management System
• Create, maintain, and monitor data insights based on call center performance and program allocation needs

Greater Nashville Area, TN

• Day-to-day execution on all in-house telemarketing efforts
• Track and analyze in-house telemarketing programs' pacing, prioritization, and requirements in LMS
• Create, maintain, and monitor data insights based on call center performance and programallocation needs
• Serve as primary user, acting as first line for troubleshooting issues
• Collaborate with L&D to ensure hiring and training is in alignment with program needs
• Manage Quality Assurance team to ensure calls are conforming to company guidelines

Manila, Philippines

• Establish additional operations in the Philippines
• Lead the Philippines team to achieve monthly and quarterly OKRs and ensure priorities and direction are aligned with Nashville team
• Nurture a positive working environment, blending TA and Philippine culture
• Act as quality control checkpoint and monitor KPIs
• Lead recruitment, testing, and interviewing process and efforts
• Conduct new hire orientation and training

Greater Nashville Area, TN

• Monitor leads platforms for allocation changes, pacing, program updates, lead rejections/returns and deadlines
• Oversee all non-US client programs
• Manage relationships, overseeing performance, tracking issues and developing strategies for improvement
• Keep accurate and detailed records for interactions and program performance
• Work with Account Managers to ensure proper program set-up and execute programs to completion
• Review and process monthly invoices and billing tally sheets

Greater Nashville Area, TN

• Monitor leads platforms for allocation changes, pacing, program updates, lead rejections/returns and deadlines
• Oversee all non-US client programs
• Manage relationships, overseeing performance, tracking issues and developing strategies for improvement
• Keep accurate and detailed records for interactions and program performance
• Work with Account Managers to ensure proper program set-up and execute programs to completion
• Review and process monthly invoices and billing tally sheets

Nanjing, Jiangsu, China

• Supervised and disciplined teachers, conducting monthly and semesterly formal evaluations.
• Held staff meetings for the purpose of improving school operation and increasing communication between teachers and management.
• Interviewed prospective students, oversaw placement testing and conducted new parent meetings.
• Participated in marketing events for the purpose of promoting the school, including holding demo classes.
• Communicated with parents about student progress and held parent meetings when necessary.
• Acted as the liaison between Chinese management and foreign teachers. Mediated when necessary.

Nanjing, Jiangsu, China

• Wrote lesson plans based on American Eagle Institute’s Early Starter (ages 3 to 5) curriculum to be used in manuals for all American Eagle Institute’s schools in China.
• Developed lessons based on oral communication, the alphabet, and developmental skills necessary for the classroom.
• Edited completed manuals in collaboration with the other writers.

Nanjing, Jiangsu, China

• Developed and implemented daily lesson plans for students ages 3 to 15, administered tests and evaluations, and analyzed student performance.
• Fostered a classroom environment conducive to learning and promoting excellent student/teacher interaction.
• Maintained a safe and clean work environment with clearly defined and enforced rules and punishments.
• Participated in parent conferences including daily progress reports and individual monthly written reports.
• Participated in faculty conferences, working cooperatively with other teachers, teaching staff and managers
• Participated in small and large events: teaching and assisting in coordinating holiday events, winter and summer camps, school outings and training exercises.

Bachelor Of Business Administration (Bba), Human Resources Management, Chinese

Activities and Societies: Circle K International

Certification, Chinese Language And Culture