♦ Synthesize and disseminate information for the complete scope of the physician compensation (PC) and contract management solution (CMS) product suite - Heisenberg II and NextGen♦ Instruct healthcare organizations on a fully integrated SaaS platform which streamlines the sourcing and deployment of contingent clinical labor and automates the provider lifecycle from contracting to compensation, improving efficiency, creating transparency, and delivering significant cost savings♦ Develop, coordinate, and conduct core product training, both for clients and internal users♦ Utilize JIRA in conjunction with SmartSheet to report and document bugs/programming issues in quality assurance, dev, prelive and production environments♦ Conduct new hire orientation programs and training sessions for recently onboarded employees♦ Coordinate the necessary internal resources to design the training roll out approach including complete testing and training schedules♦ Create training documents and update user manuals to match the client specific scope requirements for core technology products♦ Validate the clients’ understanding of the material delivered, and follow-up communication with the client♦ Demonstrates an understanding of key industry terminology, and key performance indicators to draw conclusions about trends♦ Monitor and evaluate program effectiveness, evaluate, and implement improvements and grow adoption♦ Work closely with business stakeholders, end users, sales, product management, technical support, IT, and other internal stakeholders to understand training needs

♦ Trained new company hires and a customer base of over 7,500 retailers on New Jersey Lottery policies, procedures, sales strategies, accounting modules and equipment operation♦ Provided continuous instruction and guidance beyond the classroom, offering assistance via e-mail and telephone♦ Facilitated virtual, on-site and home office classes across the state of New Jersey♦ Instructed retailers and Lottery Sales Representatives on operations and technical skills both in-person and online using Zoom, Microsoft Teams, and GoTo Meeting♦ Designed and composed content in the Altura Quick Reference Guide, a technical handbook distributed to all retailers and staff♦ Developed curriculum materials for training sessions, including PowerPoint slideshows, handbooks and leaflets in both digital and hard copy formats♦ Coordinated employee learning seminars for new games and products♦ Troubleshooted service issues while guiding retailers to appropriate solutions♦ Collaborated with Northstar Lottery Group Sales Department to determine best marketing practices for clients♦ Assisted Training Manager with writing and designing eLearning courses online♦ Contributed to meetings with strategical initiatives that spanned across several departments, including Operations, Software and Marketing♦ Responsible for maintaining all training records♦ Assumed supervisory duties in the absence of the Training Manager

♦ Spearheaded and executed NJ Lottery events/promotions throughout the state to promote the organization's mission and business objectives♦ Managed and instructed onsite brand ambassadors♦ Composed briefs detailing all event protocols and provisions♦ Partnered with proximate media companies to maximize value-added cross-marketing potential♦ Contributed to the procurement process of promotional merchandise, including design/visual aspects♦ Cultivated and maintained relationships with commercial sponsors and contacts at multiple venues, including the Prudential Center and Red Bulls Arena♦ Collaborated with sales team to facilitate individual events for retailers♦ Methodized promotional elements for optimal visibility and utility♦ Trained retailers on coupon applications during special consumer promotions♦ Held accountable for maintaining promotional inventory

♦ Provided support to sales managers using Microsoft Office applications♦ Copy-edited print materials distributed to personnel ♦ Designed managers’ PowerPoint presentations for sales meetings♦ Developed promotional flyers and other materials for vehicles in the dealership showroom♦ Utilized formulas and presented sales results in Excel

♦ Implemented design updates for PST’s event page and inserted new promotions♦ Represented PST at a number of events, including the PST Bridal Show♦ Engaged listeners’ requests and complaints via Twitter♦ Devised real-time status updates/tweets to coordinate with live DJs♦ Built publicity content on PST's Facebook page

♦ Supported Assistant Publicity Manager with new marketing/PR projects♦ Employed HTML and CSS to create content♦ Generated a series of timed blog posts to promote Princeton Pretexts♦ Announced author/book awards on PUP social media websites♦ Showcased up-and-coming authors with an "Author Spotlight" blog feature♦ Developed a weekly "Tasty Tuesday" blog feature to display staff recipes

♦ Assisted Project 55 Fellowship Program Director in developing the 2014 orientation program♦ Proofread and copy-edited appeal letters and E-mails♦ Applied the Raiser's Edge database functions in a number of operations, including donation outreach, event coordination, and budget-related issues♦ Utilized Adobe InDesign to construct a bi-fold pamphlet mailer♦ Submitted a detailed description of the Princeton AlumniCorps organization to the Mott Foundation♦ Posted articles on AlumniCorps’ newsletter and news blog, including interviews with donors and volunteers

♦ Founded the PUP Influence Map on Google which represented the global impact of authors and staff♦ Launched Facebook pages for over 100 books across 50 genres♦ Spearheaded a blog campaign to raise awareness about the Princeton Encyclopedia of Islamic Thought♦ Composed op-eds to demonstrate knowledge of current events♦ Researched/posted author mentions found within blogs/news sites/review sites

♦ Provided administrative support to reach departmental objectives♦ Coordinated bound galleys to be sent out to reviewers♦ Corresponded with editors to track pending editorial projects♦ Utilized MS Access to store and organize PUP contacts♦ Processed hard copies of book reviews into digital formats for archival database♦ Organized notes from supervisors’ media visits on spreadsheets

♦ Greeted guests with an energetic and professional attitude♦ Maintained a neat and orderly front area and routed clientele to appropriate dealership resources♦ Ran customer credit reports/checks through Experian and TransUnion♦ Issued temporary license plates for vehicle test drives

♦ Broke a store record for most credit applications opened in one day (six)♦ Honored with a position on the Credit Application Strategy Team♦ Consistently surpassed monthly catalog and credit sales goals♦ Earned an additional 5% “All-Star Sales Associate” discount