Holly Armes, Mba Csm Slc Email & Phone Number

Winfield, TN, US

Maryville TN

Carmel, Indiana, United States

Facilitate change by facilitating changes quickly through the production environment. Protect the technical systems of the organization, ensuring the changes that are made do not present an unacceptable risk. Look for conflicts in active changes and determine the most appropriate time to commit changes to the production systems. Review, categorize, and.

Maryville, TN

• Implement technical updates on the systems complying with the Group requirements and methodology.
• Work with other members to ensure that environments are available to develop and test projects across Project Portfolios.
• Work within the operational framework to aid with operations of the production environments.
• Assist in the technical testing of internal and external systems and services. This will include stress and load testing.
• Ensure environments documented and procedures to facilitate application installs ready for handover to operational teams.
• Responsible for development of environment refresh strategies.

Knoxville, Tennessee Area

• Work in a highly collaborative and multi-tasking, continually learning, agile, DevOps team
• Manage teams to secure fitness of resources and resolve all problems.
• Produce high quality work, & always demonstrate a high work ethic
• Communicate effectively & clearly; fail fast & learn from mistakes
• Administer requirements & tasks for an application support team
• Evaluate all problem and impact analysis and recommend solutions and workarounds

Knoxville, Tennessee Area

• Experience working with a support ticketing queue/workflow
• Knowledge of SQL queries and specifically intermediate to advanced SELECT/JOIN syntax.
• Familiar with either SQL clients for multiple DBs, or JDBC-based SQL clients.
• Understanding of basic system health metrics
• Understanding and working knowledge of *nix system
• Troubleshooting skills; including: o Ability to mine log files and draw inferences/conclusions from them o Ability to read Java code where necessary. o Novice-level knowledge of Git and/or Subversion source control.

Scripps Networks

• SES computers and related systems to design new IT solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity.
• Possess a high level of technical expertise and clear insights into current business practices.
• Examine existing IT systems and business models
• Analyse systems requirements
• Undertake product development
• Implement, configure and test feasible solutions.

• Media/Marketing Company; Remain up to date with company policies/procedures and continue to demonstrate a comprehensive awareness of positive business impact to the customer.
• Provide technical support for Scripps Networks users via phone, remote software, and occasionally on help desk to research, resolve, and respond to incoming issues in a timely manner.
• Serve as a Subject Matter Expert in assigned applications that includes creating informational articles for distribution to IS Support groups.
• Create new training documentation for user training programs and facilitate training sessions to end users for updates to existing services or products.
• Participate in related project activities including User Acceptance Testing for applications, preparing support team for new product releases, and managing team projects increase service efficiency or to achieve.
• Represent the Application Administrator group in daily Stand-Ups, Sprint Reviews.

• Performed software installations of new applications and upgraded/modified existing applications.
• Managed software applications for parts, service, accounting, finance, insurance, and sales.
• Set up new users, passwords, and accounts for each new employee.
• Planned and performed the system conversion from ADP software to the new ERA application and performed end user training for 150+ employees.
• Customized ERA report generation tool to create reports for each department based on specific requests and requirements for the management team.

• Contributed to software development/improvement by testing new programs, performing fault finding, and developing data models using SQL to support application and reporting needs.
• Successfully integrated existing software products to improve information management efficiency, investigated potential new technologies, created technical specifications and developed test plans.
• Developed scripting for managing data using SQL to access databases.
• Wrote operational documentation with technical authors.
• Maintained systems by monitoring and correcting software defects.
• Worked closely with project managers, graphic artists, systems analysts, and sales/marketing professionals.

• Assisted in overseeing operations of the service department that included assisting with interviewing, hiring, scheduling, training, goal setting and performance evaluations for up to 20 employees.
• Worked jointly with the executive team (Operations Director, VP and CEO) in business planning and strategic decisions involving the service department to ensure the attainment of sales, productivity and profitability.
• Monitored payroll and labor hours for the service employees and attract additional bonuses and compensation.
• Managed software administration for the entire dealership with additional responsibility for all applications management and end-user troubleshooting for two dealerships (100+ computer network).
• Performed software installations; upgraded/modified existing applications; managed applications for parts, service, accounting, finance, insurance, and sales; and set up users, passwords, and accounts for each employee.
• Planned and performed the system conversion from ADP software to the new ERA application and performedend user training for 150+ employees at both dealerships.

Master'S; Mba, Business Administration, 3.6

Bachelor Of Applied Science (B.A.Sc.), Information Technology, 3.55/Magna Cum Laude

Bachelor'S; A.A.S, Information Technology; Marketing Management, 3.19