Ghostwriting blogs for doctors, dentists, and mental health professionalsUse broad base of medical terminology and understanding of multiple health conditionsUse medical journals to source this informationProduce up to 25 articles a month

Dallas/Fort Worth columnistWrote 5 articles weekly related to news about living in DFWResearched topics using news stories, using multiple sourcesInteracted with local real estate agents about new developments

Researched cities to write in-depth descriptions of living thereProduced 5,000+ word articles 3-5 times a weekManaged this information in WordPress

Provided conflict de-escalation skillsWrote help guides and documentation Used webinars (Cisco WebEx) to train clients on designing custom phone applicationsProject management from sale to implementationConducted surveys before and after eventsCreated schedules with clients to ensure projects met deadlineManaged cases from initial contact through resolution, tracked in SalesforceProvided customer service and resolution to customer issuesLiaised with billing department to correct errors

Resolved conflicts between site usersUpdated Salesforce database to track each caseAssisted with advertiser marketing campaigns, including A/B testingParticipated in regular remote meetings to coordinate effortsPrepared ad hoc reports for management

Provided customer service to library patrons. Ordered books and audio-visual material for children's department. Planned enriching programs for children. Answered reference questions. Provided referrals to community resources, including literacy programs, GED programs, and social services. Acted as a liaison with local schools to drive library engagement. Planned and implemented annual Summer Reading ProgramSupervised 5 employees

Interviewed industry expertsWrote weekly newsletters for B2B clientsPlanned editorial calendar for newslettersAssisted with editing contributions from industry leadersWrote full-length features about the organic food and health supplement industry