Leading a team of 2 administration staff and a team of 5 technical staff, organising on average 5 customers per day with a combination of warranty, insurance and retail work amounting to at least 30 jobs per week of which are vigilantly booked in to suit each technician’s skillset. Solving complaints from customers on a weekly basis with methods of negotiation, without compliance, with both the customer and companies’ best interests in hand. Developing efficiency systems to ensure customers’… Show more Leading a team of 2 administration staff and a team of 5 technical staff, organising on average 5 customers per day with a combination of warranty, insurance and retail work amounting to at least 30 jobs per week of which are vigilantly booked in to suit each technician’s skillset. Solving complaints from customers on a weekly basis with methods of negotiation, without compliance, with both the customer and companies’ best interests in hand. Developing efficiency systems to ensure customers’ expectations are met. Creating a new booking in diary to ensure retail work is encouraged and customers are not turned away. Alongside previous responsibilities carried out as Assistant Manager. Show less

Supervising a team of technicians and overseeing two crucial departments; ensuring sold customer vehicles are completed to meet high industry standards, any problems are rectified promptly, delivery and receipt of special orders are correct, tracking the progress of each sale to ensure deadlines.

This role involved direct support of the Managing Director.• Communicating details of our products / services with customers.• Designing databases and various stationary using new software systems.• Travelling around the Midlands to negotiate contracts with dealerships.• Performed a sales role at motorhome exhibitions liaising with consumers and promoting our products.