Holly Coxon Email & Phone Number

London, England, Gb

City Of London, England, United Kingdom

Canada

- Identified strategic and data-driven operational improvements by monitoring and reporting on key performance metrics, and collaborated with peers and senior management to implement changes.- Advocated for the customer at monthly meetings with Product Managers to ensure alignment on the long-term vision.- Managed cross-department communication with Sales, Marketing and Education teams to coordinate the delivery of services and information from my team.- Spearheaded the documentation of guidelines in Confluence to share internal knowledge, best practices and onboarding materials with the entire customer success department.- Handled security vulnerabilities reported by customers' penetration testing. Composed responses by testing, researching and consulting with Developers and Product Managers.- Organised and led internal functional testing sessions to evaluate product betas.- Participated in and conducted behavioural and technical interviews that led to the successful employment of new team members.- Led two teams, driving individual and collective performance. Leadership duties included: - Hosting 1:1 meetings and carrying out quarterly performance reviews. - Orchestrating career development initiatives through strategic goal planning, personalised mentorship, and project assignments. - Identifying team Objectives and Key Results to support company goals. - Prioritising and delegating internal work requests, effectively balancing multiple work streams.

Surrey, British Columbia, Canada

- Provided exceptional technical support for the FME suite, troubleshooting user error and software issues, addressing installation and licensing queries and resolving technical how-to questions.- Engaged with customers through various communication channels including email, phone, live chat, and the community user forum, employing clear and concise language to explain ideas simply.- Contributed to product development by translating user needs into product requirements. Filed bugs and stories in Jira and shared feedback directly with Product Managers to facilitate product improvements. - Conducted webinars showcasing technical topics and created online resources including articles, tutorials and blog posts, catering to diverse target audiences.- Collaborated with the sales team to facilitate new opportunities by building product demonstrations and participating in discovery/scoping calls. - Represented Safe Software at customer-facing events, ranging from trade show booths to technical presentations, fostering relationships to better understand user pain points and generate new leads.

Loughborough

Leicester, United Kingdom

Bachelor Of Science, Geography, First

Activities and Societies: Cheer and Stunt

Bachelor Of Science (Bsc), Geography, First

10 Gcses Grade A*-B. A Levels: Georgraphy (B), Maths (B), Psychology (C).