Training dogs using natural communication methods, body language, and voice control. No harmful methods and no unnecessary treats.

• Provided wide-ranging operations consulting and agile delivery expertise for small and start-up companies specializing in software development, logistics, and professional services.• Identified requirements, drafted stories, groomed and prioritized the backlog, created, and maintained delivery roadmaps, and provided regular executive-level status updates throughout the entire SDLC for a growing start-up software firm that developed a delivery, pick-up, and inventory platform for stand-alone dispensaries.Notable achievements while in the position included:- Coached the executive team at a start-up, non-profit food delivery company on implementing agile methodologies into their process to resolve business systems and technology issues, delivering improvements resulting in winning a 3-year, $1.5 million (monthly) revenue contract through the USDA.- Served as the Chief of Staff to the CEO for a small technology b2b staffing firm, facilitating new strategies for increasing the number of advanced-level engineers placed onto new and existing client accounts resulting in $500,000 in increased annual revenue. - Implemented a repeatable process to document and execute new client contracts resulting in account receivables paid net ten vs. net ninety.

Client relationship management, Agile Scrum software delivery, and business operations.

• Contributed to a billion-dollar investment firm growth strategy by connecting organizational leaders, strategic account managers, and clients to improve/resolve operational processes. • Identified and developed key relationships with billion-dollar broker-dealer and investment clearing firms to simplify transactional processes related to investor accounts.Notable achievements while in the position included:- Implemented technology solutions for an annualized cost savings of $500,000. - Prioritized the use of robotics to automate low-value, high-touch manual work. - Enabled business managers to reallocate skilled support specialists to high-value work and eliminated online privacy breaches. - Chaired the OFI Women’s Network and launched a professional development program, increasing the number of female employees participating in formal mentoring relationships.

• Led a team of 150+ operational associates, managers, and supervisors responsible for servicing 2.5 million client investment accounts. • Analyzed and changed a key input process for receiving investment requests and eliminated regulatory compliance risks associated with SEC and FINRA rules regarding forward pricing. Notable achievements while in the position included:- Consistently met budget goals within 2% while managing a $15M annual operating budget.- Implemented one-on-one professional development programs and increased employee satisfaction results by 30%. - Designed a straightforward process for monitoring the customer experience achieving 5 consecutive years of top quartile customer satisfaction results.- Established a regular process for contract reviews with key vendors and third-party administrators THAT reduced contract costs by 10% annually.

• Developed and executed strategy for a large-scale call center, managed business partner relationships, and prioritized million-dollar technology projects.• Identified the requirements, drafted stories, prioritized the backlog, created and maintained delivery roadmaps, and provided regular executive-level status updates throughout the entire SDLC for an employee user interface. • Led a multi-generational, diverse team of 80+ customer services agents, managed an annual operating budget of $3.5M, and serviced 20,000 monthly inbound phone calls while consistently meeting a contractual service level of 80/20. Notable achievements while in the position included:- Prioritized UX technology solutions and reduced the number of applications customer service agents logged into daily to complete investor requests by 50%. - Coached employees, created and implemented professional development plans, and consistently achieved a 10% external attrition rate and a 15% promotional attrition rate.