Holly Denton Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Training dogs using natural communication methods, body language, and voice control. No harmful methods and no unnecessary treats.

Greater Denver Area

• Provided wide-ranging operations consulting and agile delivery expertise for small and start-up companies specializing in software development, logistics, and professional services.• Identified requirements, drafted stories, groomed and prioritized the backlog, created, and maintained delivery roadmaps, and provided regular executive-level status updates throughout the entire SDLC for a growing start-up software firm that developed a delivery, pick-up, and inventory platform for stand-alone dispensaries.Notable achievements while in the position included:- Coached the executive team at a start-up, non-profit food delivery company on implementing agile methodologies into their process to resolve business systems and technology issues, delivering improvements resulting in winning a 3-year, $1.5 million (monthly) revenue contract through the USDA.- Served as the Chief of Staff to the CEO for a small technology b2b staffing firm, facilitating new strategies for increasing the number of advanced-level engineers placed onto new and existing client accounts resulting in $500,000 in increased annual revenue. - Implemented a repeatable process to document and execute new client contracts resulting in account receivables paid net ten vs. net ninety.

Denver, Colorado, United States

Client relationship management, Agile Scrum software delivery, and business operations.

Centennial, Co

• Contributed to a billion-dollar investment firm growth strategy by connecting organizational leaders, strategic account managers, and clients to improve/resolve operational processes. • Identified and developed key relationships with billion-dollar broker-dealer and investment clearing firms to simplify transactional processes related to investor accounts.Notable achievements while in the position included:- Implemented technology solutions for an annualized cost savings of $500,000. - Prioritized the use of robotics to automate low-value, high-touch manual work. - Enabled business managers to reallocate skilled support specialists to high-value work and eliminated online privacy breaches. - Chaired the OFI Women’s Network and launched a professional development program, increasing the number of female employees participating in formal mentoring relationships.

Centennial, Co

• Led a team of 150+ operational associates, managers, and supervisors responsible for servicing 2.5 million client investment accounts. • Analyzed and changed a key input process for receiving investment requests and eliminated regulatory compliance risks associated with SEC and FINRA rules regarding forward pricing. Notable achievements while in the position included:- Consistently met budget goals within 2% while managing a $15M annual operating budget.- Implemented one-on-one professional development programs and increased employee satisfaction results by 30%. - Designed a straightforward process for monitoring the customer experience achieving 5 consecutive years of top quartile customer satisfaction results.- Established a regular process for contract reviews with key vendors and third-party administrators THAT reduced contract costs by 10% annually.

Centennial, Co

• Developed and executed strategy for a large-scale call center, managed business partner relationships, and prioritized million-dollar technology projects.• Identified the requirements, drafted stories, prioritized the backlog, created and maintained delivery roadmaps, and provided regular executive-level status updates throughout the entire SDLC for an employee user interface. • Led a multi-generational, diverse team of 80+ customer services agents, managed an annual operating budget of $3.5M, and serviced 20,000 monthly inbound phone calls while consistently meeting a contractual service level of 80/20. Notable achievements while in the position included:- Prioritized UX technology solutions and reduced the number of applications customer service agents logged into daily to complete investor requests by 50%. - Coached employees, created and implemented professional development plans, and consistently achieved a 10% external attrition rate and a 15% promotional attrition rate.