Experienced Customer Success professional with a demonstrated history of working in the fitness software industry. My expertise includes customer success, onboarding, project management, retention, and development. With a focus on SMB clients, I enjoy creating feasible solutions and unique ways to use software to excel businesses.
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Onboarding, Team Lead UsAbc GlofoxEnglewood, Co, Us -
Onboarding, Team Lead UsAbc Glofox Mar 2024 - Present -
Customer Success ManagerGlofox Jul 2021 - Feb 2024• Built, maintained and strengthened relationships with existing clients• Developed plans via Zoom to grow small-medium businesses• Monitored clients health, growth, and revenue• Targeted and nurtured upsell opportunities• Assessed and created unique ways to utilize the software for clients business model -
Smb Onboarding ManagerGlofox Nov 2020 - Jul 2021• Built rapport with all new Glofox customers• Provided onboarding, training and support for assigned customers• Monitored customers account status, aid with concerns andidentified areas of concern• Created dashboard/platform for new business, alongsideonboarding portal for training material• Identified and took ownership of problems or issues with a newbusiness to mitigate and resolve them• Maintained relationships to identify new features, productcapability and functionality -
Customer AdvocateZen Planner Aug 2019 - Nov 2020Highlands Ranch, Colorado, United States• Collaborated closely with team members to provide solutions, improving and implementing the software for full potential use • Aided business owners implement fitness software into their gyms/studios• Answered phone calls and emails pertaining to billing, onboarding, and product development, while building rapport and providing direction• Aided in creating products to better help customers and other advocates with product questions• Complete tests to validate reported issues throughout the system, writing up reports for review -
Operations Assistant4 Eagle Ranch May 2019 - Aug 2019Wolcott, Colorado, United States• Helped plan and organize corporate events and weddings• Developed plans and checklists for ranch operations• Arranged and assembled reservations and information forcustomers
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Marketing InternPrivate Company Sep 2018 - May 2019Remote• Wrote and edited SEO oriented blog posts• Researched articles and other tools to promotecompanies project• Create an understanding for the general public surroundingcryptocurrency and traveling
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Freelance WriterPrivate Clients Nov 2016 - Mar 2019RemoteOnline content writer, editor, and transcriber. Submitted articles to be published online following instruction and search engine optimization.
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Front Desk ReceptionistUniversity Of Colorado Denver Jul 2016 - Jul 2018DenverWelcomed students and discussed their situation to assist them in a successful advising session. Organized walk-in schedules and welcomed/checked in appointments in person and over the phone. -
Swim InstructorPat Taylor Swim School Jan 2018 - Mar 2018Dee Why, Nsw, AustraliaProduced lesson plans and taught children, age three and above, basic swimming techniques. Provided safety and emergency situational awareness in exciting yet functional ways.
Holly Jacobs Education Details
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Geography -
Communication, General
Frequently Asked Questions about Holly Jacobs
What company does Holly Jacobs work for?
Holly Jacobs works for Abc Glofox
What is Holly Jacobs's role at the current company?
Holly Jacobs's current role is Onboarding, Team Lead US.
What schools did Holly Jacobs attend?
Holly Jacobs attended University Of Colorado Denver, University Of Colorado Denver.
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Holly Jacobs
Lean Six Sigma Project Management | Data-Driven Improvement Cycle Dmaic | Strategic Marketing | Client Relationship ManagementBurlington, Ky1ups.com -
Holly Jacobs
Phoenix, Az2collegenannies.com, newwestern.com
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