Holly Rae Felicetta Email & Phone Number

New York, NY, US

New York City Metropolitan Area

Creating experiences, products and services that create positive ripple effects in the lives of people & organizations.

New York, United States

-Global product leader - P&L ownership within Bain's New Venture Business Unit-Launched and GM of Kinetics AI, Bain's predictive customer analytics platform-Developed ML ops and model management governance processes-Launched and GM of Bain's CX Training & Certification product, Bain's first DTC subscription product and B2B Customer and Employee Experience.

-Lead commercial strategy for NPS Prism's Utility and Telco practices-NPS Prism is Bain's customer experience benchmarking service that provides actionable insights and analysis to guide your creation of game-changing customer experiences to grow loyalty and sales

Brookhaven NY

-Co-launched and managed Forrester's Training & Certification product (including CX, B2B Marketing, and Information Security - Zero Trust); Forrester's first DTC product-Hired and managed customer success, operations, and instructional design teams-Launched and scaled the customer engagement model and revenue recognition process-Managed customer experience.

Bellport, NY

-Served as a strategic advisor to cross-industry CMOs including establishing client engagement plans & success metrics-Lead scoping calls yielding a ~22% increase in annual product revenue-Tested and implemented new engagement model which increased engagement metrics by 65% and renewal rates by 15%-Designed, marketed and hosted ~18 virtual and 3 in-person.

Bellport NY/ NYC

-Managed Northeast region-2015: 118% of annual sales quota-2014: 136% of annual sales quota-Sales recognition awards, Presidents club achiever, two-year team MVP-Member of Sales advisory council, a committee established with the goal of redefining the client experience, contributing to the product strategy, and informing sales strategy and compensation model

Greater New York City Area

-Managed the NA Southeast sales region including territory planning, establishing prospecting playbooks, and leading scoping calls-Established new hire onboarding and training process for client development teamAcquired by Heidrick & Struggles

-Lead Customer Success and upsell motions for premier client accounts across industries including oil & gas/energy, financial services, retail-125% of annual plan

-Implemented and managed the global RFP Process (formerly outsourced), which included systems integration, internal training, reporting, & change management-Managed Langham’s travel agent rewards program, yielding a ~73% increase in transient sales-Managed the digital content calendar, global consortia marketing program, and social media strategy in.

Greater New York City Area

Ba, Marketing, Cum Laude

Activities and Societies: Volleyball captain, Woman of the Year Runner Up, SACC

Mba, International Business And Marketing, Magna Cum Laude

Activities and Societies: Dual MBA - International Business and Marketing