Holly Files

Holly Files Email and Phone Number

Managing Principal @ LaunchPoint Group
Portland, OR, US
Holly Files's Location
Portland, Oregon, United States, United States
Holly Files's Contact Details
About Holly Files

Accomplished leader with proven ability to build and scale global customer success, services and operations organizations to support business outcomes. Passionate about building customer-focused organizations that accelerate customer time-to-value. Proven leader of people with an ability to build, develop, and enable high-performing teams. Expertise in development of strategic plans and initiatives to drive growth ensuring successful operational execution through rigor, prioritization, measurement and communication.

Holly Files's Current Company Details
LaunchPoint Group

Launchpoint Group

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Managing Principal
Portland, OR, US
Website:
launchpointgroup.com
Employees:
1
Holly Files Work Experience Details
  • Launchpoint Group
    Managing Principal
    Launchpoint Group
    Portland, Or, Us
    View
  • Financial Beginnings Usa
    Member Board Of Directors
    Financial Beginnings Usa Mar 2023 - Present
    Portland, Oregon, Us
    View
  • Launchpoint Group
    Managing Principal
    Launchpoint Group Sep 2022 - Present
    I work with emerging high-growth and mid-market companies, helping leaders achieve business goals through strategic planning, leadership development, and digital transformation.
    View
  • International Trade Systems
    Board Advisor
    International Trade Systems Mar 2017 - Oct 2023
    Gig Harbor , Washington, Us
    View
  • Auth0 By Okta
    Chief Customer Officer
    Auth0 By Okta Dec 2019 - Aug 2022
    Bellevue, Wa, Us
    I led all of the global teams responsible for ensuring our customer's success with our products and their ongoing retention. The teams included Technical Account Management, Professional Services, Technical Training & Certification, Private Cloud Services, Developer Support, Technical Enablement and Operations.
    View
  • Lightspeed, A Learning Company
    Bod Advisor & Member Of Compensation Committee
    Lightspeed, A Learning Company Oct 2020 - Dec 2021
    Tualatin, Or, Us
    View
  • Stackery
    Bod Advisor
    Stackery Feb 2019 - Sep 2021
    Portland, Or, Us
    View
  • New Relic, Inc.
    Gvp, Customer Success & Strategy
    New Relic, Inc. Jan 2019 - Dec 2019
    San Francisco, Ca, Us
    Responsible for architecting the transformation of post-sales customer engagement approach.
    View
  • Columbia Helicopters
    Member Of The Board Of Directors And Compensation Committee
    Columbia Helicopters 2016 - Jul 2019
    Aurora, Oregon, Us
    Columbia Helicopters is a global leader in heavy-lift helicopter air operations, and a provider of maintenance support for commercial and military customers around the world. Served on the Board of Directors and Compensation Committee (Lead) for three years prior to the company's acquisition by AE Industrial Partners, a private equity firm.
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  • Opus Agency
    Evp, Technology & Engineering
    Opus Agency Jan 2017 - Jan 2019
    Beaverton, Oregon, Us
    Led the product organization including product management, software engineering, hosting operations and IT for leading event marketing agency. Architected and implemented technology partner business model.
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  • Puppet, Inc.
    Svp Customer Success
    Puppet, Inc. 2013 - Jan 2017
    Minneapolis, Minnesota, Us
    Lead the global team responsible for delivering the continuum of customer interactions from pre-sales engineering, customer success, professional services, education/training, and technical customer support. Our focus was on helping customers achieve rapid success with our products to achieve their business objectives and minimize churn. Managed teams in US, UK, Germany and Australia.
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  • Urban Airship
    Board Advisor
    Urban Airship 2009 - 2015
    Portland, Oregon, Us
    View
  • Velocx
    Founder/Managing Principal
    Velocx 2010 - 2013
    VelocX provided both strategic and tactical level support to organizations to unlock accelerated growth. The firm had three practice areas - Sales/Marketing, Strategy/Operations and Leadership/Organizational Development and had a team of former CxO/VPs who supported their clients located throughout the US. Holly was responsible for the firm's general management, sales/business development as well as was the practice lead for the Strategy & Operations practice. Her project focus was: Strategic planning, change management, leadership coaching and development, GTM & customer engagement effectiveness, organizational design and development. Holly's clients included (partial list): American Red Cross, AKT, Axiom EPM, Columbia Helicopter, Clinicient, Dreambox Learning, Eleven Wireless, Event Builder, Janrain, Jubitz, Navex Global, NWEA, Organically Grown Company, Puppet Labs, RS Medical, SmartDrive, TriQuint Semiconductor, and Volunteers of America.
  • Oregon Entrepreneurs Network
    Chairman Of The Board & Board Member
    Oregon Entrepreneurs Network Jan 2008 - Dec 2012
    Portland, Or, Us
    View
  • Launchpoint Group
    Managing Principal
    Launchpoint Group 2004 - 2010
    Holly's work at LaunchPoint Group was with emerging growth and mid-market companies, helping leaders achieve business goals through strategic planning, leadership development, and streamlining of operations. She has also served as interim COO (KC Distance Learning, Chockstone) where she helped them realign their business plan and operating structure resulting in successful equity sales.
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  • Netiq / Webtrends
    Svp Worldwide Support & Services
    Netiq / Webtrends 1998 - 2004
    Managed $100M WW support and services group with P&L responsibility overseeing service sales & marketing, professional services, customer/partner training, and technical product support in 4 locations. Led corporate re-structuring project to prepare company for sale of major business unit.

Holly Files Skills

Leadership Solution Selling Team Building E Commerce Sales Process Consulting Restructuring Strategic Partnerships Executive Management Account Management Sales Start Ups Business Development Vendor Management Competitive Analysis P&l Management Lead Generation Customer Relationship Management Strategic Planning Strategy Organizational Development Management Consulting Business Planning Operations Management Entrepreneurship Program Management Professional Services New Business Development Marketing Leadership Development Cross Functional Team Leadership Business Process Training Change Management Product Management Go To Market Strategy Enterprise Software Acquisition Integration Business Strategy Saas Management Product Development Marketing Strategy Analytics Mergers And Acquisitions Cloud Computing Integration Crm Analysis

Frequently Asked Questions about Holly Files

What company does Holly Files work for?

Holly Files works for Launchpoint Group

What is Holly Files's role at the current company?

Holly Files's current role is Managing Principal.

What is Holly Files's email address?

Holly Files's email address is ho****@****les.com

What is Holly Files's direct phone number?

Holly Files's direct phone number is +157078*****

What skills is Holly Files known for?

Holly Files has skills like Leadership, Solution Selling, Team Building, E Commerce, Sales Process, Consulting, Restructuring, Strategic Partnerships, Executive Management, Account Management, Sales, Start Ups.

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