Driving customer satisfaction and bolsters brand integrity. Handling data entry with precision and promptly responding to inquiries across Zendesk, email, and social media channels to ensure seamless interactions. Within Transform's Facebook community engaging content is curated to foster lasting connections, leveraging customer insights informs strategic initiatives to enhance the overall customer journey. Optimising website chat support to collaborating with app developers, seamless customer interactions are ensured and building out ChatAi integrations. Proactively managing reviews and resolving issues, exceptional customer experiences are consistently delivered.

Head of Customer Service: results-driven with a record in delivering exceptional customer service, taking pride in fostering positive customer relationships, resolving issues, and driving brand awareness. Excelling in a dynamic environment, leveraging strong communication and organisational skills to enhance customer satisfaction and contribute to overall customer service and marketing goals.Working closely alongside the Marketing team, creating social strategies to increase brand visibility, creating content for marketing channels, conducting market research to identify the consumer and trends, utilising social media platforms to engage with customers and promote products/services.

• Refreshed store socials to drive huge engagement, hit KPI's, boost team morale• Staying up to date on trends to engage audience & drive education• Working alongside the team to ensure we're providing our clientele with quality customer service• Demonstrated success in leading, developing & motivating team (60+)

• Managing social channels: building presence, engagement &advertising• Planning feeds• Organising food bloggers to visit for content• Content creation