Holly Jade Taylor Email & Phone Number

Manchester, Greater Manchester, United Kingdom

This role gives me the opportunity to work with each area of the business and with colleagues at every level. I work closely with each member of the L&D team in different capacities to deliver internal training and an excellent service to PHSO. In addition I am a Mental Health First Aider and a Fire Warden and assist the Information Governance team as with.

Manchester, Greater Manchester, United Kingdom

Key Responsibilities:- Monitor the Training Booking inbox- Work with the Finance and Procurement departments to set up new suppliers and process invoices- Produce weekly, monthly and ad hoc L&D reports- Support the L&D Manager and BPs in their projects- Ensure all reasonable adjustments are considered when planning training- Monitor outstanding training.

Manchester, United Kingdom

I worked as a part of a HR Shared Service, and gave me the experience of working with HR systems and processes. Key responsibilities:- Monitor the HR Shared Services and Training Booking inboxes- Work with the Finance and Procurement departments to set up new suppliers and process invoices- Resolve HR enquires and requests based on company policies.

• Following my success in the role of Business Support Assistant, I was approached by the Business Manager who offered me the role of Business Support Officer. This role involves managing a team of 2 Business Support.
• Performance management including 1 2 1s, probation reviews, quarterly reviews, training and support for the team
• Provide proactive, flexible support to the Investigation Managers, Project Officers and Business Manager
• Ensure that company procedures and policies are adhered to with the team
• Deal with internal and external queries
• Continually seek to improve the processes within the team

Provided support for Business Support Officers and Investigators- Completed administration tasks including photocopying, printing, drafting letters and filing- Ensured that company procedures and processes are adhered to at all times- Completed ad hoc requests- Provided training for new members of the team

• Following a management restructure, an opportunity arose to take on the role of Corporate Services Administrator. This role encompasses many of the administration duties of the previous role with additional IT.
• Effectively co-ordinating and arranging regular internal business meetings including the preparation of agendas and meeting documents; taking and circulating of minutes, ensuring copies are maintained in appropriate.
• Assisting the finance department with accounts administration.
• General data collation, document maintenance and tracking of internal business data.
• Involved in the administrative coordination of internal events and conferences.
• Supporting the Chief Executive and Corporate Services Manager with daily task assignments and general ad hoc requests.

• My initial role within this company provided executive assistant services to the Chief Executive and ensured all business administration was handled efficiently. This job role required me to travel to London each week.
• Arranged regular internal business meetings.
• Completed general administration tasks for the company.
• Organised internal company events.
• Accountable for the maintenance of the company action plan.
• Supported the Chief Executive and core team with daily task assignments, business updates and general ad hoc requests including travel and accommodation arrangements.

Manchester, United Kingdom

• Worked within a small retail management team and managed a team of up to 8 staff. Key Responsibilities:
• Set weekly sales targets for both the store and each member of staff.
• Responsible for promoting a good teamwork culture.
• Management of staff rotas.
• Completed visual merchandising to high standards and trained staff to these standards.
• Managed the team to deliver KPIs and achieve targets.

Manchester

• Managing, maintaining and growing the digital product portfolio of an existing customer base.
• Offering outstanding customer service.
• Consultative selling approach and confident cold calling techniques.
• Maintenance of KPI activity levels to ensure time is used effectively and efficiently.
• Success of delivering results in line with targets and business objectives.
• Development of relevant databases.

Manchester

• Prospect for and consult with merchants identifying new and unique business deals.
• Develop familiarity with merchants’ businesses and industries including products, services, consumer demographics and points of competitive differentiation.
• Work towards personal and regional targets on a daily, weekly and monthly basis.
• Use my customer service experience to effectively solve any issues brought to my attention.
• Exercise my own judgement and work independently to progress deals through the approval system.
• Account manager for the businesses acquired for Wowcher, involving regular scheduled call backs, advising on and negotiating promotion structures, acting as primary contact as well as building and maintaining a close.

Manchester

• At times responsible for individually maintaining and running the concession stores.
• Managed the opening and/or closing of the full business retail outlet.
• Sold luxury products in a face to face environment with cross selling store credit cards whenever possible.
• Proved myself to be proficient in meeting customers’ wants and needs, by liaising between the numerous stores in the area and product warehouses.
• Handled customer issues and complaints to find the most satisfactory solution for the business while making sure that the customer was satisfied.
• Successfully worked to meet personal and concession daily, weekly and monthly targets.