Holly Kerns, Cam Email & Phone Number

The Mosaic At Levis Commons

Toledo, Ohio

NW Ohio

• Oversee a portfolio of 1005 homes, including both stabilized and lease up, class A communities.
• Responsible for hiring, training and development of all on site team members.
• Coach team members through regular site visits, phone and video shops and resident feedback. Assisted three Community Managers into mentoring roles and trained and promoted three leasing professionals into manager.
• Design and implement marketing plans to increase brand awareness and increase occupancy.
• Create and review annual budgets for each community and complete variance reports on a monthly basis. Negotiate pricing and contracts with vendors.

Perrysburg, OH

• Oversee all daily activities of the community; ensuring occupancy goals are met, maintaining 99% rent collection monthly.
• Create and implement outreach program to increase occupancy and waitlist applicants.
• Increase resident satisfaction and retention by implementing monthly resident appreciation events, overseeing renewal process and correspondence along with efficiently resolving any resident issues.
• Reduce monthly operating expenses by negotiating better pricing with vendors and introducing new vendors to the communities in the region. Approving accounts payables.

Country Club Apartments, Toledo, Ohio

• Oversee all daily activities of the community; ensuring it is efficiently maintained, occupancy goals are achieved and controlling monthly rent collection.
• Responsible for all phases of the hiring, training, evaluating and supervising processes of all property employees.
• Ensure resident satisfaction and retention; plan resident appreciation events; oversee renewal process and correspondence, efficiently resolve any resident issues.
• Follow budgeting guidelines for capital and operating expenses; negotiates pricing and contracts with external and resident vendors, processing of all accounts payables.

Country Club Apartments, Toledo, OH