U.S. Bank Proud to Serve BRG Member

Analyze customer expectations according to past social media activityDevelop social media campaignsUpdate daily social media content Engage with customers and followersMonitor campaigns and analyzes data obtainedMonitor SEO and web traffic metricsCommunicate effectively to all stakeholders including senior management and content developershttps://www.facebook.com/profile.php?id=100057359144087

Manage Wells Fargo’s HUB Install Projects, end-to-end, coordinating onboarding, offboarding, badging, and training. Leverage organization and detailed skillset to enhance internal and external processes.• Source technicians nationwide via work platforms and conduct extensive background checks, ensuring the best workers for the job.• Lead technician contract negotiations, and issue technician work orders resulting in the highest levels of efficiency.• Collaborate with customers and end users, resolving technician and project related issues.• Execute and deliver Certificates of Insurance (COI) to end users, guaranteeing superior results and increasing customer satisfaction.• Analyze work orders, and billing files, saving time and costs with error-free orders.

Managed Wells Fargo's Break Fix Vendors end-to-end, coordinating onboarding, offboarding, badging, and training. Managed and analyzed department financials, with total annual spend of $18MM. Created financial charts and dashboards, along with financial forecasting models, for C level executives, using Microsoft Excel and Tableau.• Led the nationwide Wells Fargo Managed Print Solutions (MPS) Automated Toner Program, a highly effective toner replenishment program for 5000+ branch locations, ensuring uninterrupted printing services for Wells Fargo’s customers.• Saved Wells Fargo $6MM annually, due to direct efforts leading the MPS Program.• Researched and updated the MPS data file weekly, and submitted the Configuration File to the server team, resulting in consistently low NRD (non-reporting device) rates. • Led a cross functional team of analysts to resolve the NRD SNMP Printer Communication Issue and implemented corrective actions, reducing reoccurrences.• Directed an Executive ‘Printer Summit’, a meeting with internal and external executives that resolved the NRD (non-reporting device) sleep timer Issue.• Managed 3rd party toner vendor – IT XCEL – ensuring all toner was delivered just-in-time (JIT).• Conducted extensive research and analysis, identifying the most efficient suppliers and negotiating competitive pricing contracts.• Developed and delivered training programs that educated vendors on Wells Fargo's policies, procedures, and best practices, while ensuring compliance with Wells Fargo's policies and regulatory requirements.• Using data analysis and financial modeling, identified areas of potential cost savings and inefficiencies.

Primary Caregiver - Assisted Living & Dementia Unit - Med Passing & Hands-On-Care

Managed the Southeast Division, and coordinated various division level projects.

Pulled High Cash Flow Reports from A Programming Language (APL), AMPF’s internal data management system.Analyzed and ‘Cleaned’ Data (Pulled out Outliers), using Microsoft Excel, including Conditional Formatting.Uploaded clean data to APL; Confirmed clean data via spot checks.

Coordinated/Supported Augsburg Institutional Advancement Operations; Managed/Queried/Analyzed Data; Provided Superior Customer Service; Managed all front end activities; Managed Augsburg Associates Group

Collaborated with Corporate and Business Unit Partners, by proactively providing data, reports and analysis on a monthly, quarterly, annually, and ad-hoc basis. Completed all assigned financial related projects, researched any outstanding issues, and drove the project to completion. Provided decision support, analysis, and made recommendations.• Defined, gathered, and analyzed data and requirements, providing highlights and recommendations to C Level Leadership.• Identified positive and negative sales trends, utilizing Dashboards and BP Charting, Excel, and SharePoint.• Led new initiatives, such as Cost of Goods Sold (COGS) clean up, Department expenses clean up, Travel Restriction monitoring and Monthly Headcount reporting.• Created comparative analytics, such as Various COGS reports, including forecasting with latest estimate; Compared to external indices (IPI and GDP), along with internal indices (BCI).• Identified and implemented improvements to current processes and reports, utilizing Lean Six Sigma.• Created a Longview for Excel (LFE) Workbook with a dashboard for the newly acquired 3M Purification Division, giving the 3MPI Finance Manager quick access to worldwide financial data.• Participated in the development of annual financial planning (Operating Plan and Strategic Plan) and reporting and forecasted Monthly Rolling Estimates (MREs) and Quarterly Operating Reviews (QORs).

Manage global orders for two acquisitions-GIDCO & Quest; Develop work flow efficiencies, ultimately saving 3M money; Oversee international raw materials orders; Gather information and then resolve issues, based on customer & business requirements and guidelines; Coordinate activities with plant and vendors; Communicate daily with the plant and acquisition mangers and CSR’s

Issue credits and debits through a variety of systems and databases, including CSMS and PeopleSoft; Return Products; Coordinate CFR’s (Quality), working with a number of different databases and divisions; Collaborate with all divisions, international subsidiaries and work with a variety of products

Group Home Primary Caregiver

Since LBFE is a small non-profit, I carried many titles, and performed a lot of different tasks. I was the HR Manager, Accounting Manager, Facilities Manager, IT Coordinator, Supervisor, Analyst and Event Planner.Special projects included, but were not limited to: Assessing and re-formatting the budget layout, along with the development of the 1.4 million dollar budget; Efficiency upgrades, ranging from IT procedures to HR processes

Managed the planning and execution of marketing activities, including event and conference planning, and also worked with both external and internal clients, such as the Executive Team and an Upper Management Advisory Board. Strategy-based; Financial Results; Leadership Role; Project Management Role

Analyzed tax returns, and performed auditsSpecial projects included, but were not limited to: Assessing and re-formatting forms and procedures

Budgeted, Planned and Managed MCAE's 2006 Annual Conference

Managed a catalog, Analyzed the targeted market segment and promoted to that segment, Planned and Attended Tradeshows

Assisted in developing, planning and executing internal trainings, seminars and photo shootsProcessed invoices and warranties