Directs and oversees the Student Housing and Residence Life Residential Life program in support of the educational goals and objectives of the University of Houston.Responsible for development, implementation, and sustainment of residential education initiatives focused on enhancing student success, satisfaction, and retention.Provides effective personnel management through supervision, staff development, training, recruitment and retention of staff.Provides area budget oversight; Responsible for strategic long and short-range planning, vision, and goal setting.Leads Assessment initiatives for the department; Coordinates the department's annual and semi-annual reports and progress card.Serves as a department representative on the UH Conduct Assessment Response Team (CART), Sexual Misconduct Response Team (SMRT).Serves as an Appeals Officer for the University Conduct Process.Serves in on Back up on-call rotation responding to a variety of emergencies, as needed.Serves on Student Housing and Residence Life ride-out team during emergency incidents.Establishes and maintain collaborative relationships within the department, with other departments, student groups, the university community, and stakeholders.Interprets rules, regulations, policies, and procedures, and ensures staff compliance.

Annually recruited and trained up to 180 full and part-time employees Implemented 3rd party software, StarRez, which streamlined the employee application process and created system efficiencies reducing staff time. Developed skill and qualifications assessment, organized and participated in interviews, offers, salary negotiations, and separationDesigned and implemented high-quality curriculum based training for 180 employees to support performance using a variety of instructional techniques Strategically evaluated workforce structure and duties resulting in a reallocation of responsibilities creating workload equalityCoordinate diversity and inclusion priorities improving equity for employees, students, and clientsRespond to and investigate personnel, student, and parent concerns. Evaluate regulatory guidance, policies, and procedures to ensure compliance with federal, state and local laws Senior leader using strategic planning and analytical skills to develop organizational goals, plan future work, assist personnel with understanding organizational goals, and create project timelinesEvolved a unit of 11, including 3 Assistant Directors, 1 Professional Administrator, and 7 Area Directors, after a reorganization. Established goals, coached to optimize efficiencies, strengthened competencies, created consistent performance expectations and accountability, and motivated to exceed expected goals. Focused on relationships and trust building resulting in removing barriers to success and increased collaborationCreated and led an 18 month plan redesigning engagement opportunities for 5000 students living in residence halls focused on connections, community living, life skills, wellness, and inclusivityDevelop and manage budget in excess of $2.5 million as part of a $38 million auxiliary enterprise including part time salaries and support for student engagementAdministered annual engagement survey to 5000 participants. Analyzed trends for performance improvement

Co-taught Leadership for Public Service course, which focused on the Social Change Model of Leadership with the practical knowledge of alums in the public service sector.

Oversaw operations including recruiting, hiring and training a staff of 5, managed a $46,000 budget, and facilities of the Programming Resource Center (45 hours per week) servicing over 250 constituents which provided support for engagement in the residence halls. Provided vision and support to over 250 paid staff, volunteer leaders, and native speaking language tutors implementing student engagement in the residence halls Served on-call in order to respond to concerns or crisis for 4500 students in a 24/7 hour operation

Responsible for the comprehensive operation of a housing service and residence life program for 586 students in 6 living areas including strategic planning, policy formation, staffing, housing projections, and administrative services in order to optimize the on-campus living experienceResponsible for talent acquisition, development, and performance management of 3 Graduate Residence Directors, 1 Graduate Assistant, 16 Resident Assistants, 1 Administrative Support Staff, and 5 work-study studentsDeveloped and administered departmental budget in excess of $55,000Responded to student crisis and campus wide on-call responsibilitiesInterpreted policies for residents and parents. Focused on creating improved experiences resulting in increased retention and expansion of housing by 10%

Managed the operation of a co-ed residence hall housing 396 students responding to student crisis and campus wide on-call responsibility for over 4,200 residentsResponsible for talent acquisition, development, and performance management of 11 Resident Assistants, 1 Head Resident, 20 student office and computer center workersCoordinated facilities reporting, damage assessments, room changes, and housing occupancy reportsManaged budget in excess of $10,000; monitored payrollServed as a first level student conduct investigator and university judicial hearing officer/board chair determining outcomes of conduct matters