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I’m a dedicated, accomplished, results-driven Senior Client Success Manager/Account Manager who enjoys leveraging my expertise in relationship building, customer service, and strategic planning to accelerate business development. Throughout my career, I’ve acquired and honed outstanding skills in research, data analysis, account management, client acquisition, and public speaking. Further, I maintain a proven track record of managing numerous competing deadlines and projects while ensuring high-quality execution and client satisfaction. My work experience includes 12 years of client-facing, business to business in a Saas organization.I’ve earned respect as a motivational, influential leader and collaborator who guides team members in successfully realizing company objectives through a people-focused approach. As an out-of-the-box thinker, I remain committed to making continuous improvements in process, communication, and stakeholder engagement to enable long-term growth and profitability.In addition to my professional experience, I have exemplary educational qualifications, including a Bachelor of Science in Mass Communications and the Recording Industry Business from Middle Tennessee State University.I look forward to meeting you! You can reach me at hollygreen74@gmail.com.
Manchen Construction
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Digital Marketing DirectorManchen Construction May 2022 - PresentTarzana, CaBuild, plan and implement the overall digital marketing strategy.Manage the strategy.Stay up to date with the latest technology, SEO strategies, and best practices.Manage and oversee different digital marketing channels.Measure ROI and KPIs.Prepare and manage digital marketing budget.Oversee all the company's social media accounts.Measure and manage online content, including blog and content writing.Track SEO and Google Analytics data and make complex analysis Build an inbound marketing plan and keep data analytics on track.Anticipate sales performance trends.Organize and lead digital marketing efforts.Research competition, investigate benchmarks, and provide suggestions for improvement.Coordinate all inbound leads and dispatch them to specific sales representatives. Utilize SEMRush to research keywords and manage online listings.Increase brand awareness online and elsewhere.
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Senior Client Success Manager (Automotive Digital Marketing)Dealer Leads Feb 2016 - Jan 2020Los Angeles, CaManaged 150+ accounts from the point of sale or contract origination throughout the full client lifecycle; developed client portfolios to drive performance, ensuring high levels of customer satisfaction, retention, and referrals. Sustained business growth and profitability by devising and implementing cost-effective strategies to maximize value according to business and customer needs. Analyzed customer data to identify and act on areas for improvement, enhancing the customer experience. Held 25-50+ product demonstrations and webinars monthly for customers, increasing knowledge-sharing and engagement.Developed methods to improve the accuracy and efficiency of client onboarding processes. Evaluated and restructured tutorials and other vital aspects of the communication infrastructure to maximize impact. Functioned as mediator between clients and the organization to manage expectations and ensure vision alignment. Efficiently handled and resolved customer requests and complaints, reducing customer churn by more than 20% YoY. Aided in product design and product development to continuously improve the level of value and quality offered to clients, resulting in expanded sales and higher levels of client satisfaction. -
Senior Account Manager/Business AdvisorCallsource Jun 2008 - Mar 2015Westlake Village, Ca 91362Efficiently manage multiple clients through daily email and phone interaction –proved personalized and exceptional service ensuring an increase in revenues and overall client retention.Professionally gather and present marketing information to business clients to ensure a high closure rate. Analyze and create reports based solely on client performance. Proactively conduct account reviews on a regular basis to ensure service needs and usage trends are met.Identify products and pricing that meet customer needs and business objectives to optimize service. Effectively address client concerns and ensure resolve issues in a timely manner – ensure all needs are exceeded in very delicate moments resulting in continued retention and loyalty.Develop and maintain successful client relationships.Evaluate and interpret market data to ensure clients’ needs are consistently exceeded Train clients through webinars and consultations services. -
Customer Service CoordinatorAmerican Signature Furniture May 2002 - Mar 2007Franklin, TnProficiently generated customer invoices and shipping reports using the AS 400 system.Excellently dispatched for five delivery trucks and the service technician.Scheduled and created all incoming service technician calls.Consistently received praise from management for the standard of cleanliness, exemplary customer service delivery and team-player attitude.Generated parts orders through company intranet and shipped merchandise from the store location to the customer.Successfully logged all delivery problems, cancellations and reschedules.Maintained accurate and timely stop confirmation information for all delivery and service trucks.Printed daily merchandise return reports and check truck contents upon arrival to the store.Informed customers and service technicians of service parts arrivals and scheduled repair calls.Expertly ensured all funds are accounted for through daily deposits and reconciliation of daily transactions.Handled multi-line phone system while simultaneously assisting customers in the store by processing payments, troubleshooting accounts, and processing finance applications. -
CoordinatorTangerine Salon And Day Spa Dec 2001 - Dec 2002Murfreesboro, TnEfficiently coordinated schedules for staff and clients to ensure overbookings did not occur.Reconciled daily receipts and cash drawers to ensure all funds accounted for.Professionally received payments from customers and handled large cash transactions.Assisted in daily duties by ensuring customers and stylist needs were consistently met.Proficiently stocked shelves with new and existing products.Issued daily reminder calls to clients for next day’s appointments.
Holly Green Skills
Holly Green Education Details
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Recording Industry Business/Mass Communications
Frequently Asked Questions about Holly Green
What company does Holly Green work for?
Holly Green works for Manchen Construction
What is Holly Green's role at the current company?
Holly Green's current role is Senior Client Success Manager - Senior Account Manager - Digital Marketing Director.
What is Holly Green's email address?
Holly Green's email address is ho****@****aol.com
What is Holly Green's direct phone number?
Holly Green's direct phone number is +181882*****
What schools did Holly Green attend?
Holly Green attended Middle Tennessee State University.
What skills is Holly Green known for?
Holly Green has skills like Sales, Management, Account Management, Business Development, Telecommunications, Leadership, Team Leadership, Project Management, Crm, Marketing Strategy, Advising Clients, Salesforce.com.
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Holly Green
Executive Director Of Biomedical Engineering Operations, Cwru School Of Engineering & School Of MedicineCleveland, Oh4gmail.com, gmail.com, clevelandclinic.org, ccf.org -
1alumni.gatech.edu
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