Managed a team of Ad Platform Support SpecialistsSubject Matter Expert for multiple systems (internally) Provided 2nd level support to the Business Ongoing Support Call CenterTriaged internal trouble ticketing system for Sales, Support and OperationsCreated and distributed instructional presentations for sales and support teamsAssisted with training on various sales system for new hiresBuilt, supported and maintained strong internal relationshipsResource for end-user training and/or demos of sales interface Pre, pending and post order completion assistanceSkilled at multi-tasking in a fast paced environment where communication is key

Subject Matter Expert for multiple platforms and Salesforce CRMPartnered with leadership to develop and transform sales tools and processes Triage for internal trouble ticketing system Quality assurance/acceptance testing of systems enhancementsBuilt, supported and maintained strong internal relationshipsResource for end-user training and/or demos of sales interface Managed/facilitated system rollouts to SalesSales System instruction for new hiresPre, pending and post sales order completion maintenanceCreated and implemented sales process presentations for Sales and Support teams

Manage and assists with product rollout to SalesQuality assurance acceptance testing prior to launch of new products and/or enhancements to systemsLiaison for external resellersSite maintenance performed on internal system for Sales usageSupports Sales with order assistance, questions and/or issues in multiple systemsIdentifies new ways of improving sales interface systemsBuilds/maintains peer support and strong internal-company relationships with other key personnelSalesForce Subject Matter ExpertFacilitates end-user training and/or Demos of sales interface Tracking System (Internal Systems)Monitor Users use of the sales environment and report any issues to developers and software engineersAbility to take on new responsibilities and complete them efficiently

- Manages product rollout to all of Sales- Maintain in-depth knowledge of all aspects of AT&T Advertising products and services- New sales environment(s) subject matter expert and support- Provides training on main sales order entry system- Support to all of Sales with order assistance/issues- Identifies new ways of improving sales interface systems

- Validate all sales orders and provide revenue reporting for all offices- Develop and facilitate standard operating procedural documentation- Produced Order Entry Overview Presentation with instruction to employees- Developed training deck for Sales Rep account interface- Created Quick Navigation Guide for Sales Rep interface- Provided Sales Rep Performance Reporting- Tested company OE system to locate errors- Adhoc reports as necessary for upper level management- Investigates inquiries on Sales Rep’s accounts- Primary correspondent in local order systems transition

Word Processing and directory development for elementary school Customer service/sales for conventions and trade shows

Top sales producer in new account acquisition and retention Comprehensive assistance for clients in all areas of financial transactions Promoted positive reputation by professionalism on phone and in person