Holly Smith Email & Phone Number

Lisle, Il, Us

Successfully led the implementation of a new Identity Governance and Administration (IGA) solution, overseeing the seamless migration of over 260 applications within a tight 7-month time frame. Maintained zero incidents during the transition from the legacy system to the Okta platform, ensuring smooth adoption across the enterprise through strategic planning, effective communication, and stakeholder engagement.Collaborated with internal SAP teams to establish comprehensive access management protocols and deliver timely reporting, enhancing proactive compliance with stringent government regulations. Partnered with internal audit teams to prepare for internal and external audits, driving detailed user analysis and documentation, and creating essential audit artifacts.Provided dedicated support for Kyndryl FinSig applications, adhering to strict identity governance standards. Developed and executed IGA strategies incorporating attestation best practices and access request standards, which improved compliance and minimized security risks.

As a leader, I built and led an engineering team utilizing Agile practices to support four distinct businesses, defining clear goals, structures, and communication channels while offering technical guidance for product support. I played a pivotal role in implementing Okta workflows across four services and managed the integration development with two SaaS products, significantly enhancing both usability and security.I championed the creation of a scalable Site Reliability Engineering culture within the Identity organization, setting up effective monitoring and alerting protocols for three critical products. Additionally, I spearheaded the formation of the Identity Change Approval Board within the CIO framework, ensuring rigorous adherence to compliance standards.

• Led a global team overseeing five product lines and 20 FTEs, expertly guiding requirements and data mapping for product migration, resulting in streamlined operations and enhanced product efficiency. • Executed an order integration project, significantly reducing processing time and saving 1,500 FTE hours within three months by implementing new features for back-office ordering automation, which drove improvements in operational efficiency and cost savings. • Oversaw order systems processing $3B+ annually, managing development, backlog, and technical debt reduction while ensuring robust performance. • Provided expertise regarding timeline, effort, risks of large-scale migration efforts (requirements and data mapping) to ensure data is migrated accurately, securely, and efficiently. Implemented and monitored data migration activities.• Reviewed testing procedures to ensure the migrated data was accurate and consistent with data specifications.

• Provided comprehensive leadership and oversight for policy compliance across 5 different products, ensuring strict adherence to GDPR and ASCA regulations, which played a key role in successful annual reviews and product launches. • Pioneered the establishment of a cross-functional weekly change board, enhancing level 1 support training and strategic roadmap execution, achieving a significant 35% reduction in second-line support tickets. • Orchestrated a transformative Call Center support redesign, efficiently generating operational cost savings exceeding $40K through the implementation of streamlined operations and optimized resource allocation. • Led development of product enhancements, pivotal in securing a $1.3M contract and expanding user base by 100K. • Planned, executed, and managed application development projects within the Finance and Operations domain, ensuring they were completed on time and within budget.• Allocated resources effectively to ensure projects were adequately staffed and resourced.

- Directed a global team of over 15 software developers, supporting 3 products. Focusing on the development of product enhancements that provided configuration flexibility and effectively met customer needs.- Oversaw a $2.3 million development budget for the order system, managing all aspects of project execution from inception through completion, including budget oversight, scheduling, and requirements gathering. Ensured efficient allocation of resources and timely delivery of enhancements.- Led the implementation of authentication integration for a national bank in Australia and streamlined new employee hardware fulfillment by optimizing processes based on employment and procurement records, significantly enhancing overall efficiency for the customer.- Implemented change management best practices and standards, resulting in zero deployment rollbacks and no major defects, driving high-quality deliverables.

- Managed a global team of over 18 FTEs in the development and support of procurement and asset management applications, leading three product lines and ensuring high performance and reliability across all initiatives.- Directed the technical rollout of the global IT order application across Asia and Europe, with responsibility for schedule management, resource allocation, requirements management, and prioritization. Developed and executed the implementation plan while collaborating with a cross-functional team to ensure successful on-boarding of 20 countries.- Ensured 24/7 steady-state support for the global IT order application, including customer support, managing stack upgrades, and maintaining compliance to keep all software up-to-date and fully supported.- Owned comprehensive audit responsibilities, including privacy, change management, documentation, testing, and business continuity, to ensure rigorous standards and robust application performance.

- Led software development projects using the Waterfall methodology, overseeing all phases from initial requirement gathering and documentation to development, transformation, and support, ensuring comprehensive project execution.- Directed and managed a team of developers, executing new development projects and transforming existing systems to meet evolving business needs.- Oversaw the end-to-end development lifecycle, including detailed requirements gathering, thorough documentation, and rigorous testing, to deliver robust software solutions that aligned with client specifications and business objectives.- Facilitated cross-functional collaboration and communication, coordinating with stakeholders and other teams to ensure seamless integration and successful delivery of software projects, while adhering to project timelines and budgets.