Holly Svir Email & Phone Number

Minneapolis, Minnesota, United States

Minnesota, United States

- Management of the finance and administration team which comprises of 4 staff who are responsible for accounts receivable, accounts payable, purchasing, contract setup, facilities, and administration services- Development and implementation of all processes to complete invoicing, purchasing, contract setup, and data integrity transactions to reduce the time needed to complete processing while also improving accuracy- Implementation cross departmentally of new tools and process such as procurement applications, utilization of a cloud solution provider program, a sales quoting application, and a new credit request process utilizing Microsoft Forms, Microsoft Flow, and Microsoft SharePoint- Completion of all reconciliations as it pertains to bank accounts, inventory, cost of goods sold, and data to complete day to day processing- Completion of monthly sales commission and payment reporting, monthly filing of sales and use tax, and a backup for processing payroll- Subject matter expert for the call tracking and invoicing software, ConnectWise Manage- Supportive resource to all executives, managers, and all team members

- Vendor and building management contact for facilitation of office projects - Communication of projects and improvements to all involved- Scheduled meetings and coordinated projects- Prepared and submitted expense reports- Created and submitted purchase orders- Developed the facilities coordinator position, including creation of process documentation- Recognizing and fulfilling needs on all projects and tasks

Accounts Payable- Coded and processed vendor invoices for two companies- Prepared weekly aged payables- Processed and tracked purchase orders from start to finish- Audited and entered expense reports for five companies- Processed weekly check runs- Followed established accounts payable controls- Key resource for Microsoft Excel and Word questionsAccounts Receivable- Processed accounts receivable for five companies in the US, UK, Ireland and China. Invoiced using four currencies.- Completed and reviewed invoice and general ledger detail accuracy for the accounts receivable team - Completed end of month reporting for accounts receivable department for client and internal reporting- Managed and invoiced over 11,000 support contracts monthly- Accurately researched and processed credit memos, refunds, and adjustments- Prioritized work to ensure all month-end activities and deadlines were completed in a timely manner- Entry of bank deposits and cash receipt application for lockbox, manual checks, and credit card payments- Assisted in coordinating the creation of the accounts receivable standard operating procedure binder - Established excellent customer rapport with customer requests and collections, maintaining a low outstanding balance for my customer base- Lead or assisted with project implementations including billing processes for new clients- Ensured all correspondence was professional and error free- Cross trained on all department accounts receivable tasks, trained team members on accounting software and procedures- Escalation point for any team needs, acted as back-up to the accounts receivable supervisor

- Managed help desk specific training for SEI’s largest client- Soft skills training, including new technician orientation - Created and coordinated multiple training schedules, utilizing various resources and trainers- Improved test scores 50% over training tenure by implementing trainer requirements and establishing trust in the training program from the technician community

- Managed support for an account that provides e-Billing support for a financial institution- Maintained strict security processes and procedures between the client and associated vendors- Built and developed client relationships including creation of additional business opportunities- Communicated effectively with clients to ensure satisfaction- Effectively supervised and coached support staff to ensure superior customer support was provided

- Coordinated and completed telephone based trainings on supported product- Provided technical support - Monitored daily call volumes- Mentored new technicians developing product knowledge and service levels

Bachelor'S Degree, Accounting And Business/Management, 3.91

Associates Degree, Marketing, Sales, And Management