Holly Marcin Email & Phone Number

Chicago, Il, Us

Burr Ridge, Illinois, United States

Lexington, Kentucky, United States

-Collaborated with the marketing team to devise and execute marketing campaigns, increasing community engagement and class attendance.-Streamlined operational processes to enhance studio efficiency and ensure seamless customer experiences.-Managed inventory and maintenance to optimize resource utilization and reduce operational costs-Led a dedicated team of instructors and staff, fostering a collaborative and high-performance work environment.-Provided coaching and mentorship to elevate team skills, resulting in improved performance and heightened customer satisfaction.-Implemented targeted customer engagement initiatives, leading to a significant increase in satisfaction and customer retention rates.-Developed personalized customer engagement strategies to enrich the overall CycleBar experience, resulting in positive feedback and repeat business.-Organized successful promotional events, driving brand awareness and attracting a broader customer base.-Achieved revenue growth by effectively selling memberships and packages, consistently surpassing sales targets.-Implemented strategies to boost class attendance, resulting in increased revenue and enhanced studio profitability.-Demonstrated exceptional customer service by promptly addressing inquiries and resolving concerns, fostering a positive brand image.-Effectively managed customer complaints, transforming negative experiences into positive outcomes and retaining customer loyalty.-Trained new staff members on CycleBar policies, procedures, and safety protocols, ensuring a well-informed and prepared team.-Facilitated ongoing training and development programs to enhance employee skills and knowledge, promoting a culture of continuous improvement.-Collaborated with cross-functional teams including marketing and operations, to achieve organizational goals and objectives.-Acted as a liaison between various departments, ensuring smooth communication and alignment of efforts toward common objectives.

Chicago, Illinois, United States

-Maintained a clean environment and organized inventory with curated displays of seasonal clothing and accessories.-Anticipated customer needs while providing the highest quality of customer service while upholding brand standards.-Meticulously handled POS system transactions including credit, cash, refunds, and transactions.-Actively stayed informed about the latest sales and offerings.

-Politely addressed customer and employee complaints/concerns and escalated to management only when necessary.-Supported colleagues when updates to company specific policies, procedures, and compliance guidelines occurred.-Proactively memorized new and existing company products and services.-Completed customer service reports and inputted sensitive data weekly.-Provided prompt customer service with a professional, patient, and friendly attitude.

Lexington, Kentucky, United States

-Engaged in consistent practice in order to perform at the highest level possible in company class, rehearsals, and performances.-Learned choreography quickly and efficiently individually and as a group.-Prioritized self-promotion to advertise personal skills and abilities on social media.

Lexington, Kentucky, United States

-Contributed to content creation for print and digital media as well as scheduled and published social media content each week.-Analyzed, recorded, and reported metrics via Google Analytics to the marketing team.-Maintained a marketing initiative schedule as collaborated upon by supervisor in addition to providing administrative, operational, and logistical support as needed.

Lexington, Kentucky, United States

Columbia, South Carolina, United States

Master Of Arts - Ma, Advertising And Pr-Marketing Communications Management

Bachelor Of Fine Arts - Bfa, Ballet Performance