Holly Mortensen Email & Phone Number

Greater New York City Area

Develop and execute innovative learning and communications strategies that align with company strategy, growth, business needs, and culture. Initiatives include virtual experiential learning, social learning, curriculum framework, learning management system, transformation of on-demand learning and talent analytics.Partner with business and function leaders to plan, create and deliver communications for executives, managers, employees and HR. Lead internal communications committee and oversee employee website. Lead learning programs, operations and technology to improve employee engagement and experience with learning while maximizing efficiencies.Notable accomplishments:- Improved awareness and scale of learning opportunities resulting in approximately 50% of employees engaged in elective learning.- Introduced and led exploration of talent, engagement and HR data to identify analytics intended to drive action planning decisions for improving employee engagement.- Created and successfully marketed an innovative learning experience that was aligned to our business and resulted in reaching maximum participation.

Greater New York City Area

Drove strategy and execution for enterprise-wide learning and development solutions tied to core competencies and integrated with company initiatives. Continued oversight of learning technology.Partnered with corporate and regional talent leaders to transform learning and development into a center of excellence and create a foundation for talent management grounded in competencies. Led global teams to create talent development programs: core curriculum, 360° feedback, education/tuition assistance, and custom eLearning solutions.Created and managed 360° assessment and internal coaching practice to address development needs resulting from talent reviews, succession planning, team reorganizations and leadership development programs. Certified internal coaches and performed as a coach and mentor.Notable accomplishments:- Started first global 360° assessment and feedback program. Doubled number of recipients in second year by streamlining program methodology, process and tools. Created best practice coach certification program, certified 20 internal coaches and managed a base of 50 coaches. Personally coached over 100 senior level managers. - Increased training penetration to 90% of employees by leading a global team to create and market business and soft skills curriculum including classroom, virtual instructor-led (VILT) and eLearning training programs.

Greater New York City Area

Created and implemented changes in learning technology strategy, brand and operations. Redesigned and supported the executive performance system to improve usability and efficiency and led evaluation of replacement technology. Accountable for $1.5m budget, internal staff of 8 (local and remote) and external suppliers to achieve AIG learning and performance goals. Led international team to deploy a learning management system (LMS) including: business requirements, vendor selection, implementation plan, system configuration and launch. Conceptualized and put in place administration and support models.Directed development and roll out of company-wide compliance courses: AIG Code of Conduct, Fraud Awareness, Harassment Prevention, Preventing Workplace Violence, Emergency Preparedness and Performance Management.Notable Accomplishments:- Influenced decision-makers to invest $1m in the company’s first SAAS (software as a service) system and operations. Structured, negotiated and contracted for enterprise learning management system (LMS) and eLearning libraries. - Managed exit strategy for global eLearning function, from AIG parent to Chartis operating company in 2009, and conversion of the function to a newly formed AIG corporate structure in 2010.

Greater New York City Area

Managed eLearning services, assets, operations, systems and marketing, including the learning management system (LMS), eLearning custom development, off-the-shelf eLearning libraries with over 3000 courses. Optimized processes, tools and support to scale service across 120,000 employees and deliver quality eLearning solutions to internal customers. Restructured eLearning function due to acquisition and navigated team through cultural and operational transformation resulting in significant improvement of team’s reputation and value added to the organization through improved service, efficiency and reduction of annual expenses by $300,000.

Greater New York City Area

Responsible for development and deployment of global end-user training on proprietary insurance underwriting, accounting and claims business systems. Training methods included instructor-led, multimedia tutorials, web-based training, online help, and user guides. Planned and managed staff and budget to reduce expenses, expand learning opportunities and reduce learning time. Took the initiative to build an IT staff development program by gaining executive buy-in and procuring eLearning and training consultants.

Greater New York City Area

Maintained high level of client satisfaction: assessed needs, proposed solutions and executed projects that reduced training cost per employee, increased transfer of skills to the job and improved performance results. Led client and internal teams to design, develop and evaluate quality instructional design and training solutions such as: competency studies, multimedia tutorials, electronic performance support systems, online help, workshops and employee development curricula.

Master Of Education (Med), Instructional Systems Development

Bachelor Of Arts (Ba), International Relations With Minors In Economics And French

Activities and Societies: 6 months study abroad at L'Universite de Grenoble, France