Holly Pyles Email & Phone Number

Santa Ana, California, Us

Atlanta, Georgia, Us

- Oversee relationship between Assurant and client partners. - Coordinate and facilitate quarterly business reviews with V- suite and C-suite client partners and Assurant senior leadership team.- Lead high-level client-facing projects.

Atlanta, Georgia, Us

- Maintained relationship between Assurant operations and client.- Performed administrative duties for the Account Management team including scheduling meetings, documenting meeting minutes, and preparation of client-facing bulletins and decks. - Facilitated virtual and on-site meetings with Assurant operations and client vendor management teams.- Assisted with the decommissioning of the Client Services team in December 2022.

Atlanta, Georgia, Us

- Ensured adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing auditing staff.- Drove high performance through effective coaching and providing pinpointed feedback to increase auditor skills. - Presented process improvement suggestions relating to trends identified as part of team's review of regulatory controls.

Atlanta, Georgia, Us

- Created targeted training courses based on trends identified as part of the Regulatory Compliance Unit's review of control reports. - Provided timely side-by-side feedback to team members across the organization. - Ensured consistent feedback by developing a database with specified error dispositions.

Atlanta, Georgia, Us

- Provided timelines and high-level root cause analysis to escalated issues, BBB complaints, and executive complaints. - Facilitated client-facing training on Assurant systems. - Assisted with special projects and team-building exercises, as needed.

Atlanta, Georgia, Us

- Offered insurance tracking customer support to customers, client, and insurance agents and carriers. - Supported property loss-related calls from customers, contractors, inspection companies, and client. - Assisted in cross-training of team members on beta platform, new to the Springfield, OH location.