Holly O'Donnell Email & Phone Number

Lisburn, Northern Ireland, United Kingdom

>End-end management of large hospitality clients including hotels, wholesalers and independent retailers across Northern Ireland using Intact IQ software.>Negotiating contract terms and payment plans with customers to reach mutually beneficial agreements that ensure timely payments and retention of customers.>Highly proficient in creating and analysing spreadsheets to track customer data/sales trends to identify top-selling items and optimise inventory management.

United States

>Working in the United States as a server in a private golf and country club, providing the highest quality of service to all members.>Undertaking a manager in training programme, completing all supervisory tasks including communicating with head chefs to develop menu plans specific to each meal service.>Developing floor plans and delegating tasks to all team members to ensure all opening and closing tasks are completed.>Manage all requests from members and going above and beyond to exceed the guests expectations.>Regularly inspecting the restaurant to adhere to food and beverage service standards and aiming to exceed to these.>Preplanning the itinerary of annual holidays covering time planning for activities, ordering of decorations to enhance members experience on the day, pre shift meetings with team members to provide all information for a smooth and high quality event.>Displaying excellent multitasking skills during service, catering to guests while undertaking daily reports and logs to be transferred to club management.>Training new team members following specific training plans and covering all areas of the restaurant ensuring guidance and support is offered consistently throughout this process.

>Learning and understanding the Michelin Star and fine dining menu, offering wine pairings with courses.>Building a rapport with guests to deliver five star service and encourage excellent reviews.>Understanding guests personal preferences and delivering upon any need or desire.

>Working in a triple Forbes-five star rated hotel fine dining restaurant to cater for guests and arranging high profile exclusive events involving food and wine tasting.>Learning the Forbes rated menu and offering guests details on the background and creation of dishes.>Offering guests the highest standard of service throughout the meal and meeting any request required.>Catering to any guests dietary requirements and offering suggestions to meet these needs.

>Attended management meetings with flagship stores to ensure displays matched the relevant vision and seasonality of Supervalu.>Work also involved creating eye-catching product displays and store layouts to attract customers and encourage purchases.>Handling large amounts of cash and cashing up the till for the end of shift report.

> Managed part-time job alongside full time education and other extra-curricular activities.>Applying excellent customer service whilst offering advice and assistance to customers in a professional manner.

International Hospitality Management, Business, Management, Marketing, And Related Support Services

Education record