Holly P. Email & Phone Number

Denver, Co, Us

Cu Denver College Of Engineering, Design, And Computing

•Used the platform Zendesk, to efficiently manage and track support tickets, ensuring a timely resolution of technical issues and maintaining high levels of user satisfaction.•Provided ongoing technical support and assistance to users, effectively addressing hardware and software issues.•Collaborated with the IT team to ensure the smooth operation of computer systems, networks, and applications.•Assisted in the installation, configuration, and maintenance of hardware, software, and peripheral devices.•Contributed to various IT projects, offering valuable insights and support to enhance system efficiency and performance.•Assisted students with various inquiries, from basic computer questions to more complex technical issues.•Utilized problem-solving skills to address IT challenges and improve system functionality.

Lynx Connect

• Seamlessly managed a wide array of general office duties across four fast-paced departments, offering impeccable customer service through in-person consultations, phone communications, and email responses.•Administered the Handshake platform to manage and schedule appointments for the Lynx Connect department, enhancing student access to career services and job opportunities.• Facilitated the smooth operation of department schedules by generating and maintaining timetables for advisors and students, enhancing organizational efficiency.• Served as a reliable point of contact for staff, students, and guests, offering detailed information regarding the services provided by the Lynx Connect team and ensuring a streamlined service experience.• Addressed a high volume of queries through calls, emails, and in-person interactions, accurately guiding individuals to the appropriate next steps and promoting a culture of informed and engaged community members.

• Engaged in the Apple Pathways Alliance, a vibrant community fostering learning and exploration for accelerated professional development.• Participated in Spark Sessions, accessing over 20 virtual workshops and trainings designed to enhance technical and professional skills.

University Of Colorado Denver

• Streamlined operations within the incubator by effectively managing scheduling, correspondence, and documentation processes, contributing to heightened efficiency and organization.• Cultivated and fostered strategic relationships with prominent executives and CEOs across Colorado, orchestrating pivotal meetings and discussions. This proactive role significantly bolstered the incubator's standing and facilitated a seamless exchange of groundbreaking ideas and collaborative ventures.• Demonstrated adeptness in providing immediate IT support during critical hackathon events, swiftly resolving technical challenges and guaranteeing a smooth, unhindered experience for all participating individuals.

University Of Colorado Denver

• Supported the administrative backbone of the incubator, handling scheduling, correspondence, and documentation, thus ensuring structured and efficient operations.• Fostered and cultivated relationships with high-level executives and CEOs across Colorado through the scheduling and coordination of meetings and discussions, playing a pivotal role in enhancing the incubator’s reputation and facilitating a seamless exchange of ideas and collaborative opportunities.• Offered frontline IT support during critical hackathon events, swiftly resolving technical glitches and ensuring a seamless experience for participants.

•Conducted 4+ Adobe workshops, optimizing application usage for students.•Strategize a comprehensive marketing plan, resulting in 250+ student leads, engagement from 20+ clubs, and interest from 5 professors.• Leverage personal social media for effective Adobe promotion, driving awareness and significantly increasing Adobe Creative Cloud activations at the University of Colorado Denver.• Organized workshops and sustain the marketing strategy, and maintain an active social media presence to promote Adobe, drive brand awareness, and engage the university community.

Denver, Colorado, United States

• Directed daily operations as the shift lead, maintaining optimal workflow and superior customer service standards in a high-volume Pho Duy restaurant setting.• Processed an average of 50 customer orders per shift, maintaining a 99% accuracy rate which effectively minimized order errors and customer complaints.• Garnered consistent positive feedback through attentive service, accommodating customers from diverse backgrounds and fostering an inclusive and welcoming environment.• Facilitated seamless communication by translating English and Vietnamese orders for the kitchen staff, playing a pivotal role in serving a diverse customer base and ensuring order accuracy.

Edgewater, Greenwood Village, Colorado

• Liaised with regulatory authorities to ensure compliance and gained invaluable insights into effective business management.• Supervised daily operations across a team of 15 employees, promoting efficiency and ensuring a high standard of customer service.• Promoted to Shift Leader, spearheading the training and development of a diverse team to enhance workflow efficiency and maintain a harmonious working environment.• Addressed and resolved customer concerns promptly, resulting in a 15% increase in customer retention and bolstering brand loyalty through respectful and friendly service.• Crafted over 200 bespoke beverage combinations daily to meet individual customer preferences, upholding the highest standards of quality even during peak hours in a high-paced setting.

Bachelor'S Degree, Information Systems

Activities and Societies: D Incuvator, Vietnamese Student Association, Asian Student Association, First Generation Multicultural Bridge

High School Diploma

Activities and Societies: Key Club, Pan-Asian Student Society, Multi-Cultural and Diversity, Soccer