Assist customers in merchandise selection, ensuring high satisfaction and repeat business.Maintain organized displays, boosting sales and enhancing store aesthetics.Utilize inventory management systems to track stock levels and reduce shrinkage.Collaborate with team members to achieve sales targets and improve customer service.Implement merchandising strategies, leading to increased foot traffic and sales.Efficiently managed merchandise inventory at Walt Disney World, enhancing guest satisfaction.Streamlined merchandise operations, significantly boosting team efficiency and guest experience.Implemented creative merchandising strategies that increased product visibility and sales.Passionately delivered exceptional customer service, ensuring memorable guest interactions.Supported team members to achieve common goals, fostering a collaborative work environment.Pioneered unique guest engagement tactics, elevating overall theme park experience.

• Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, email, social media, and instant messenger or chat tools• Follow detailed verbal and written instructions• Resolved conflicts, determined customer’s needs, set appropriate expectations, and provided appropriate solutions to the customers• Documented customers account activities thoroughly and concisely• Communicated clearly and concisely with customers, managers and co-workers daily• Gained experience working from a remote location• Approached problems logically and with good judgement to ensure the appropriate and best customer outcome• Effectively prioritize work time to ensure efficiency• Fluent in Windows Operating Systems and Microsoft Outlook, Accustomed to using multiple tabs, windows, browsers, and any tools needed to complete the job• Informed customers on billing procedures and helped set up payment options• Reviewed account and service histories to identify trends and unaddressed issues• Responded to customer requests for unavailable products and suggested other suitable options• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems• Coordinated Leads and with other CVS teammates to carry out customer requests

• Effectively managed and coached a team of 25+ members who started at 64% RAP ending at 92% RAP within a 2 month timeframe.• Above the bar ratings for Connections in Q1 to Q2 with between 95% favorable to 100% favorable week over week. • Administered weekly and monthly reviews for metrics to direct reports to set clear and measurable goals, action plans and follow-up procedures• Cross-trained in 4 different OU’s with existing employees of 31 agents from Retail, Amazon Business, Account Change and Amazon Locker to maximize team agility and performance on goals that were set by upper management.• Met standard deliverables in guidance with the Consumer Ops Rigor• Stepped up as a Training Specialist during the New Hire Training Pilot and successfully trained 38 agents in the consumer space within a 3 month window.• Prepared a missed call report on a weekly basis that was sent to all AB L4+ leadership to improve productivity metrics for VCS-US site. • US-VCS Site POC Smile Stories PEAK'22: drove team participation, sourced 4 featured in DBR's and submitted 9 total to the global selection process.

This was a Temp Manager Position

• Write reports or case summaries to document investigations• Search computer databases, credit reports, public records, tax or legal filings, or other resources to • Conduct background investigations of individuals, such as pre-employment checks, to obtain information about an individual's character, financial status or personal history• Keep records of all interactions of telephone conversations between me and all parties spoken too on all files, recording details of inquiries, complaints, or comments, as well as actions taken• Review insurance ISO Reports to verify information that might help in locating the collateral that the client is looking to obtain• Minimized loss by negotiating payment terms directly with clients, consistently achieving 50% recovery rate• Talking with customers to bring accounts current with suitable repayment plans• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve client satisfaction• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels• Routinely contacted account holders with balances over 60-120 days past due to resolve delinquencies• Oversaw disputes resolution and reconciliation for 50 client accounts• Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising• Conducted analysis to address to where the units could be located at which led to a lot of positive outcomes• Delivered an exceptional level of service to each customer by listening to concerns and answering questions• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings• Created communication strategies to meet client objectives

• Greet customers and ascertain what each customer wants or needs• Describe merchandise and explain use, operation, and care of merchandise to customers• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions• Mentored team members in mastering sales techniques to consistently exceed objectives• Coached team members on security risks and loss prevention to aid in mitigating store theft• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals• Processed orders through computer system and coordinated delivery to meet customer demands• Helped average of 100+ customers per day by responding to inquiries and locating products• Assisted customers by finding needed bedroom, living room, or other furniture items and checking inventory for items at other locations• Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 80% or more• Sold various products by explaining unique features and educating customers on proper application• Grew customer base by identifying needs to deliver relevant product solutions and promotions that achieve client budgets• Learned customer needs and desires to suggest specific product options• Increased number of return customers by 35% through effective problem solving and conflict resolution• Top 6% in Sales in the company in meeting Sales Goals, Customer Happiness and other metrics• Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns• Created and implemented store displays, promoting sales and growth• Presented clients with estimates to quote pricing, outline terms and include financing information through Progressive, Synchrony Bank, Smart Sales & Lease and Layaway