Holly Stephens Email & Phone Number

Sydney, New South Wales, Australia

Wellington & Wairarapa, New Zealand

• Co-developed a nationally recognised online course in Animal Care that has been delivered to more than 700 students
• Delivered training to over 1000 volunteers and staff in health and safety and facilitated the recruitment and orientation of more than 400 volunteers annually
• Developed an interactive induction program for new volunteers
• Produced more than 50 engaging online training modules that are being used to educate over 600 staff and 3000 volunteers nationwide
• Supporting the work of the People Capability and Safety Team, including assisting with health, safety and human resource administration
• Collaborating with team leaders across New Zealand to identify training requirements and develop novel training programs for staff and volunteers

Sydney, Australia

• Provided end-to-end project management and facilitated the delivery of nearly 200 student internships across six Science units
• Worked in collaboration with department staff to develop the administrative and operational processes and resources required for the delivery of a new PACE unit
• Contributed to new partner development and provided ongoing support and service to partner organisations to ensure the sustainability of relationships
• Provided information and guidance to prospective PACE students and end-to-end support to enrolled students undertaking PACE activities
• Supported PACE unit convenors with the co-ordination and delivery of PACE activities, including activity design, student allocation, preparation and mentoring of students and collection of feedback from partners and.

Sydney, Australia

• Provided meeting and event support
• Built and maintained positive relationships with vendors and service providers
• Streamlined administrative procedures by developing templates and office procedures
• Organised office operations and procedures by creating procedural documents and spreadsheets for various administrative tasks

Sydney, Australia

• Provided administrative support to the Student Services team, including records management and processing payment of course fees
• Delivered high quality customer service to students seeking assistance with their applications and course requirements including escalation management
• Highly efficient processing of new applications and work experience documents

Katikati, New Zealand

• Developed and implemented a comprehensive testing program for new and existing products to identify potential problems and ensure quality
• Organised and prioritised product tests leading up to product launch deadlines
• Created detailed reports on product performance using data from testing program, enabling senior management to make informed decisions about resource allocation
• Coordinated multiple clinical trials, managing all aspects of the process including recruiting participants, overseeing data collection, and ensuring compliance with regulatory requirements
• Investigated product complaints and developed an improved means of deriving useful information from these cases

Ottawa, Canada

• Supervised students and monitored their health and safety during zoology laboratory sessions
• Provided feedback to students and reinforced learning concepts by assisting them with dissections, observations, and identification of anatomical structures
• Led discussions and made presentations about numerous animal groups, their life cycles, development, body plan, adaptation to different environments and functional organisation
• Received positive feedback from students on evaluations including frequent praise for competence, helpfulness, personable manner, and enthusiasm

• Assisted in a study to assess the risk of importing invasive aquatic species into Canada
• Managed a Microsoft Access database and utilised Microsoft Excel to analyse the data in order to gain insights and draw conclusions
• Consulted with national and international importers/exporters to obtain information about the species being imported into Canada
• Prepared a detailed report summarising the findings of the study
• Assisted in a survey of Algonquin National Park to assess the spread of invasive fish species
• Identified and rectified issues with the data set and method of data collection

Ottawa, Canada

• Interacted with the public and provided courteous service, both in person and over the phone.
• Performed administrative duties, such as filing, scheduling of appointments, and organizing patient charts.
• Responsible for processing transactions, promotion and sale of merchandise, and balancing cash register.
• Received frequent praise from clients for customer service and interpersonal skills.
• Prior to employment, completed a co-op placement at this institution as a veterinary assistant;duties included animal care, preparation of instruments and general maintenance.

Ottawa, Canada

• In this role, my responsibilities included:
• Demonstrated ability to work effectively and co-operatively as part of a small team.
• Assisted veterinarians and veterinary technicians during examinations.
• Responsible for opening and closing of hospital, and balancing cash register.
• Performed various laboratory duties, such as filling prescriptions and running simple lab tests.

Master Of Science (M.Sc.), Biology

Activities and Societies: • Ontario Graduate Scholarship Recipient • University of Ottawa Excellence Scholarship Recipient I conducted a.

Bachelor Of Science (Honours), Biology, Magna Cum Laude Graduate

Activities and Societies: • Dean's List Honoree 2002-2006 • Golden Key International Honour Society For my Honours thesis, I conducted a.